topic Re: Google Home not able to change Philips Hue scenes in Home Automation

Google Home not able to change Philips Hue scenes

fjtrevino — Fri, 21 Jul 2023 21:13:07 GMT

Since yesterday morning, Google Home could not control my Philips Hue lights that had worked for years. It was saying that Philips Hue was not available and all lights showed offline in the app on both my iOS and Android devices. But I could control the lights directly from the Philips Hue app and with Alexa and Siri.

From the Google Home app, I tried to unlink Philips Hue but it was not listed as linked. I was trying to link again, but it never did, so I had to unlink Google through the Philips Hue webpage in my account. After that, I was able to link Philips Hue again to my Google Home on the app.

I was able to add all the lights and put them in their respective room. But now, I can only change the color, dim the lights or turn them on/off either with the Google Home app or with a voice command in my devices (Google Mini, Google Nest Hub, or Lenovo Smart Clock with Google Assistant). But when I try to set or change scenes I get the same message "I couldn't reach Philips Hue" or "Sorry, it seems that Philips Hue is not available right now".

I have asked Google Home to link all my devices several times and it seems that it does it as I don't get an error message.

Also, I have some automations that change the scenes that don't work.

Has anyone seen this problem before?

Re: Google Home not able to change Philips Hue scenes

Juni — Thu, 27 Jul 2023 21:33:58 GMT

Hi fjtrevino,

Thanks for reaching out. I know how it feels when something isn’t working as it should, so let’s get this resolved. Are you getting the same message when you try your phone’s Google assistant? You can do a sequential reboot. First, unplug your Nest speakers/ displays for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal.

Regards,

Juni

Re: Google Home not able to change Philips Hue scenes

Danigz — Fri, 28 Jul 2023 08:59:12 GMT

Same problem here. Hue scenes are gone from my automations and i cant add them back

Re: Google Home not able to change Philips Hue scenes

Juni — Thu, 03 Aug 2023 20:53:50 GMT

Hi folks,

Got it. Could you all try to create a new home and move your devices there? Once done observe if scenes will appear.

Keep me posted.

Regards,

Juni

Re: Google Home not able to change Philips Hue scenes

Dan_A — Sun, 06 Aug 2023 21:12:28 GMT

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

Re: Google Home not able to change Philips Hue scenes

MCS — Wed, 23 Aug 2023 00:23:43 GMT

I had this happen to me within the last 24 hours. I was able to get my HUE lights back in by removing and unlinking the account then re-linking it however my scenes are gone and even "Change scene to NAME" doesn't work anymore.

Re: Google Home not able to change Philips Hue scenes

Juni — Fri, 25 Aug 2023 20:43:57 GMT

Hi MCS,

Thanks for reaching out. I know how it feels when something isn’t working as it should. Have you tried creating a new home and linking your Hue lights there? Give it a try and check if your scenes will appear.

Regards,

Juni

Re: Google Home not able to change Philips Hue scenes

samir2345 — Tue, 12 Sep 2023 00:21:58 GMT

Hey Juni, I tried to create a new home and link the philips hue to the new home and this did not work.

Any help would be greatly appreciate as this was working up until about 2 months ago.

Re: Google Home not able to change Philips Hue scenes

Juni — Wed, 13 Sep 2023 20:36:27 GMT

Hi samir2345,

Thanks for reaching out and for trying that troubleshooting. What is the Google Home app version installed on your phone? What message are you getting when you try to control scenes using voice command?

I look forward to your response.

Regards,

Juni

Re: Google Home not able to change Philips Hue scenes

fjtrevino — Thu, 14 Sep 2023 18:56:49 GMT

Hi.

I finally found out what was my problem.
For some reason, several years go, I initially linked Philips Hue using my wife's Google Home account and not mine.
So, after unlinking Philips Hue from my account and linking again with my wife's account, everything went back to work as it should.
I could control all the lights and scenes properly.

Re: Google Home not able to change Philips Hue scenes

Juni — Sat, 16 Sep 2023 20:17:49 GMT

Hello folks,

fjtrevino, that’s good to know. I’m glad it’s resolved now.

Danigz, MCS and samir2345. Check out the recent post by fjtrevino and try it out.

Best,

Juni

Re: Google Home not able to change Philips Hue scenes

Bart2023 — Fri, 22 Sep 2023 10:36:23 GMT

Same here; I can only control the basic light functions of my Hue lights in the home app or nest hub. Scenes are not transferred to google and can't be added.

Re: Google Home not able to change Philips Hue scenes

Juni — Thu, 28 Sep 2023 19:52:28 GMT

Hi Bart2023,

Thanks for posting. Have you had a chance to try the steps provided here? Give it a try and let us know the result by updating this thread.

Thanks,

Juni

Re: Google Home not able to change Philips Hue scenes

Bart2023 — Thu, 28 Sep 2023 20:12:05 GMT

I tried reinstalling everything, home and hue app. Tried making a new home, but no change. I can control the lights in the home app but I don’t see any scenes from hue app in the home app

Re: Google Home not able to change Philips Hue scenes

Juni — Fri, 29 Sep 2023 19:09:51 GMT

Hello Bart2023,

Thanks for trying that, and I am sorry that you are still experiencing it. Are you using Android or iOS? Is the Google Home app updated? If possible, try to use another phone to isolate it.

Best,

Juni

Re: Google Home not able to change Philips Hue scenes

JuanAntonioAdan — Thu, 19 Oct 2023 12:09:22 GMT

Same trouble here, I'm using Android 10 and seven Philips Hue bulbs linked to Google Home.

Only basic functions are available, like switch on/off.

No changing colors.

Best.

Re: Google Home not able to change Philips Hue scenes

Durango807 — Sat, 04 Nov 2023 03:42:12 GMT

I'm having the exact same problem. Must be a recent hue or google home update.

Can't trigger scenes but can still turn lights on/off. Really annoying since many of my routines use scenes.

Re: Google Home not able to change Philips Hue scenes

CB0 — Sat, 04 Nov 2023 04:01:11 GMT

Same issue here, unable to use commands like "set living room to relax" or "set office to read". Previously these commands worked for me and would set the scene. This stopped working about a week ago, suspect an update came down that broke it.

I am however still able to turn the lights on/off, change color, dim etc.

When telling google to "resync my devices" from my phone it shows me all the scenes with an exclamation mark and says "Can't load status"

Anyone from Google support tracking this issue?

Re: Google Home not able to change Philips Hue scenes

Lucasguy11 — Sat, 04 Nov 2023 06:07:50 GMT

Jumping in hoping this is where google or Philips hue gets some feedback, some update broke something - voice commands for activating scenes/automations controlling scenes is not working at all.

I made a very rough workaround by changing the scenes in the automation to manual input of "activate SCENE NAME" ... Works about 80% of the time. But either way an update needs to happen to fix this! Hope it comes soon.

Re: Google Home not able to change Philips Hue scenes

NOLANest504 — Sat, 04 Nov 2023 18:10:36 GMT

Same here. I wasted so much time going over the settings and the “six or more things are not available try setting them back up” is super annoying. Using latest update iOS and have about 50 Philips Hue bulbs and lights in our home.

I hope they fix this because I’ve enjoyed these two products working together to set my automation scenes for about five years now.