topic Re: How to speak to a Next Customer Service representative in person. in Home Automation

How to speak to a Next Customer Service representative in person.

Jo11 — Wed, 31 Aug 2022 00:50:26 GMT

I would like to speak to a customer service representative.

I am not able to contact anyone. Is there a phone number??

Re: How to speak to a Next Customer Service representative in person.

MplsCustomer — Wed, 31 Aug 2022 13:58:45 GMT

@Jo11

The best that Google Nest offers is to go to this link and select phone when you are prompted for "Contact options":

https://support.google.com/googlenest/gethelp

Re: How to speak to a Next Customer Service representative in person.

Azarco — Tue, 06 Sep 2022 20:49:39 GMT

Hey there,

Thanks for sharing that link, MplsCustomer.

Jo11, have you had the chance to contact our support team? You can also tell us what device you need help with so that we can properly assist you.

Best,

Alex

Re: How to speak to a Next Customer Service representative in person.

Princesss — Fri, 09 Sep 2022 22:32:37 GMT

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: How to speak to a Next Customer Service representative in person.

Azarco — Sun, 11 Sep 2022 17:59:47 GMT

Hey Jo11,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex

Re: How to speak to a Next Customer Service representative in person.

jdmac0561 — Mon, 27 Nov 2023 16:24:53 GMT

i would like to speak to a rep on the phone. nest thermostat

Re: How to speak to a Next Customer Service representative in person.

MplsCustomer — Mon, 27 Nov 2023 17:28:34 GMT

@jdmac0561

Unfortunately, Google Nest has no published support phone numbers.

You can use the link and instructions in the post below to contact Support; at the end, depending on the time of day and your locale, there should be an option for a callback from Support:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quot-page-to-contact-Support/td-p/455391

Re: How to speak to a Next Customer Service representative in person.

Jenelyn_O — Tue, 28 Nov 2023 17:18:33 GMT

Hi there,

@jdmac0561, I just want to check if you managed to get in touch with our support by visiting the link provided above. Please let us know if you still have questions or concerns, as we'll be willing to help.

I appreciate the input, @MplsCustomer.

Best,

Jenelyn

Re: How to speak to a Next Customer Service representative in person.

Yvesl — Thu, 27 Jun 2024 18:30:47 GMT

Pls speak to person!!!

Re: How to speak to a Next Customer Service representative in person.

Yvesl — Thu, 27 Jun 2024 18:37:14 GMT

Still waiting for a phone number to speak with a Person!

Re: How to speak to a Next Customer Service representative in person.

Yvesl — Thu, 27 Jun 2024 18:37:53 GMT

PHONE NUMBER

Re: How to speak to a Next Customer Service representative in person.

Yvesl — Thu, 27 Jun 2024 18:39:16 GMT

Please read my response

Re: How to speak to a Next Customer Service representative in person.

Yvesl — Thu, 27 Jun 2024 18:40:15 GMT

This is the worst customer service I have EVER had

Re: How to speak to a Next Customer Service representative in person.

MplsCustomer — Thu, 27 Jun 2024 18:54:25 GMT

@Yvesl

Unfortunately, Google Nest does not publish a Support phone number. To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

We've used this method to contact Support maybe three times in total, and each time we got a callback in about a minute or less.

Re: How to speak to a Next Customer Service representative in person.

Steveky502 — Mon, 16 Sep 2024 18:54:40 GMT

I canceled my nest to wear subscription and it said it won't cancel until March 2nd 2025 but I want it canceled today.

Re: How to speak to a Next Customer Service representative in person.

SLUSTIG1 — Sun, 15 Dec 2024 20:49:34 GMT

They don't want any calls. This is my third device return. Poor quality, worse customer care. No, zero customer care.

Re: How to speak to a Next Customer Service representative in person.

SLUSTIG1 — Sun, 15 Dec 2024 20:50:56 GMT

I will not be buying any Google Nest devices in the future. Worst customer support ever.

Re: How to speak to a Next Customer Service representative in person.

Jumbobarrels — Mon, 10 Feb 2025 22:10:10 GMT

I need to speak to a rep

Re: How to speak to a Next Customer Service representative in person.

MplsCustomer — Mon, 10 Feb 2025 22:27:47 GMT

@Jumbobarrels

As noted twice before in this thread, to contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Re: How to speak to a Next Customer Service representative in person.

Jfking1 — Mon, 03 Mar 2025 19:57:41 GMT

Get a bill for a subscription eight dollars and change, need to know what this is for?