topic Re: Android phone says latest app incompatible in Home Automation

Android phone says latest app incompatible

Paul31 — Fri, 17 Nov 2023 11:04:27 GMT

I have Kasa Smart plugs which are meant to be compatible with Home. My app asks me to download the latest version when I try to add them but my phone then says that the newest app is not supported. Not really sure how to solve this. can anyone help please.

Re: Android phone says latest app incompatible

Alex_S — Tue, 28 Nov 2023 16:56:59 GMT

Hi Paul31,

Thanks for posting—let's get this sorted out. What’s the make and model of your phone? Kindly share a screenshot of the message you are getting from the app.

Regards,
Alex

Re: Android phone says latest app incompatible

Paul31 — Tue, 28 Nov 2023 17:24:29 GMT

Hi Alex, all sorted now, many thanks for your reply 😁

Re: Android phone says latest app incompatible

Alex_S — Thu, 30 Nov 2023 18:27:08 GMT

Hey Paul31,

Yay! That’s the news I needed today. Thanks for keeping us posted. Should you need further assistance or have questions on Google Home, you know where to find us. We’d be more than happy to assist you.

Best,
Alex