topic Re: Nest Keeps Disconnecting When I leave the House or When I am at Home in Home Automation

Nest Keeps Disconnecting When I leave the House or When I am at Home

mabizz12 — Mon, 27 Nov 2023 16:43:56 GMT

I have a Nest Learning Thermostat - the unit keeps disconnecting from wi-fi when I am at home or traveling. Nothing has changed in terms of internt provider or equipment in the house.

Anyone else run into this problem?

Re: Nest Keeps Disconnecting When I leave the House or When I am at Home

POed — Mon, 27 Nov 2023 17:31:45 GMT

I have been having the same problem. It's very random but occurs often enough that I will not buy another Nest product.

Re: Nest Keeps Disconnecting When I leave the House or When I am at Home

Jenelyn_O — Tue, 05 Dec 2023 19:30:28 GMT

Hi folks,

Thanks for reaching out. I'm sorry for the delay. I'd like to take a closer look at it. A few questions: in what country are you located? Do you see any messages or codes on your thermostat or in the app? Please check your thermostat's power readings.

Have a look at this guide:

Go to your thermostat Quick View menu.
Go to Settings.
Look for Technical Info.
Select Power.

Best,

Jenelyn

Re: Nest Keeps Disconnecting When I leave the House or When I am at Home

POed — Tue, 12 Dec 2023 12:00:40 GMT

I ended up selecting my 2.4G connection as opposed to the 5G wi-fi. Shame that this is not reliable with the faster connection

Re: Nest Keeps Disconnecting When I leave the House or When I am at Home

Jenelyn_O — Tue, 12 Dec 2023 18:03:52 GMT

Hi POed,

Thanks for keeping me in the loop. I suggest to continue monitoring it. Please feel free to let us know if anything comes up, while your Nest Thermostat is connected to your 2.4 GHz internet connection.

Regards,

Jenelyn