topic Re: Issues with google home in Home Automation

Issues with google home

Ruben297 — Wed, 06 Dec 2023 00:13:45 GMT

I am having issues with my google home app. Since yesterday, my house got delate, and dosent matter if i make a new home, i can´t add my devices. Now i have a empty home, because when i tried to put the devices in the home, i get a message that is not possible to connect. This issue is only happening with my account, cause in the same phone, same app, but different account i can make all the moves i want, so the issue is only with my account.

Re: Issues with google home

heysylvester — Wed, 06 Dec 2023 01:41:08 GMT

Sometimes when the house is deleted in Google Home, the devices themselves haven't been unlinked properly. Please try resetting the devices and then setting them up in a new home, as guided in the Google Home app.

Re: Issues with google home

Ruben297 — Wed, 06 Dec 2023 20:38:23 GMT

Sylvester,

Thanks for your help, that was the solution. I still don't know, why my original Home disappeared, but dosent matter any more, all good now

Thx again.

Re: Issues with google home

heysylvester — Wed, 06 Dec 2023 20:40:11 GMT

Glad I could help! I’d greatly appreciate if you could mark my response as the answer so others can find this fix easier.

Re: Issues with google home

Alex_S — Sat, 09 Dec 2023 19:39:40 GMT

Hi everyone,

We’re glad to hear that this has been sorted out! Thanks for sharing that resolution, heysylvester.

Ruben297, I’m sorry to hear about what happened to your Home structure. Though, only the members of your household can manage your Home. Good thing you were able to re-set up your household. Let me know if I can help you with anything else on Google Home.

Regards,
Alex