topic Re: Leviton problems! in Home Automation

Leviton problems!

upsmichael — Tue, 24 May 2022 14:34:10 GMT

Good morning! Added a 3rd home member in my Google home app and all of my Leviton switches stopped working. However, they still work in the Leviton app. Tried relinking Leviton to Google with no success. It never shows as a linked account. However, all the switches still show in the Google home app, but just as offline. Tried the unlink command in the individual switch, with no success. I need to unlink Leviton from Google so that I can relink, but that is impossible when it never shows as a linked account. The last time this happened (exact same scenario then as well) to me, I ended up deleting the home and starting over, took me the better part of the day and I definitely don't want to do that again. Any suggestions? PS Leviton says it's Google's fault, and Google says it's Leviton's fault. Hoping someone will feel my pain. 🙂

Re: Leviton problems!

Azarco — Fri, 27 May 2022 18:25:24 GMT

Hey upsmichael,

Thanks for reaching out. Let's check what's going on — are your Leviton switches successfully set up on the same WiFi network where your speakers are connected? Could you try these steps:

Unlink your Leviton account.
Reboot your Leviton devices, Google Home and router for a minute to refresh the connection.
Say the voice command, “Hey Google, sync all devices."
If all fails, try resetting your Google Home device.

Keep us posted!

Best,

Alex

Re: Leviton problems!

upsmichael — Fri, 27 May 2022 18:59:40 GMT

Hey Alex, thanks for reaching out. I would love to do that, but as I wrote in my original post, Leviton DOES NOT show up as a linked account. All the switches still show in my Google app, but they show as offline. When I try to link the account, it takes me through all the steps, individual devices, adding them to rooms, and then done. However, when I go back to check if Leviton is linked, it's not there. Correct me if I'm wrong, but the only way I know to get rid of the switches in the Google app is to unlink the account. And you can't unlink something that's not showing as linked. Any suggestions? By the way, everything still works fine in the Leviton app.

Re: Leviton problems!

Azarco — Fri, 27 May 2022 19:54:13 GMT

Hi upsmichael,

Thanks for letting us know.

Have you tried the other steps above? Try removing your devices from your Leviton app, signed out from the app then re-add your switches.

Let us know if the steps helps.

Kind regards,

Alex

Re: Leviton problems!

Azarco — Mon, 30 May 2022 20:08:58 GMT

Hey upsmichael,

Checking back in to see if the troubleshooting steps shared help? Let us know by updating this thread, and the community will be happy to lend a hand.

Best,

Alex

Re: Leviton problems!

Azarco — Tue, 31 May 2022 20:13:41 GMT

Hey upsmichael,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Alex

Re: Leviton problems!

upsmichael — Wed, 01 Jun 2022 15:03:35 GMT

No sir, no luck! I'm backup and running, but it's only because I deleted the home and everything associated with it and started over under a new home name. Took me the greater part of a weekend to get everything running smoothly.

Re: Leviton problems!

Azarco — Wed, 01 Jun 2022 16:49:01 GMT

Hey upsmichael,

Appreciate your efforts and thanks for updating the Community forum of your resolution. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Kind regards,

Alex

Re: Leviton problems!

Azarco — Mon, 06 Jun 2022 17:06:55 GMT

Hi upsmichael,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,
Alex