topic Re: PowerView Hunter Douglas in Home Automation

PowerView Hunter Douglas

Moxie — Wed, 27 Oct 2021 21:19:33 GMT

The google Home/assistant to run the automation is not working b/c it says it is not connected.

impossible b/c I just set it up and linked it. Why does google Home/assistant not recognize PowerView?

yes I see the scenes and have created routines to run the automation, but when I try to use voice or tap the “routine” button I get the error “it looks like PowerView scenes are unavailable right now.”

Re: PowerView Hunter Douglas

PrettyPatty — Sat, 30 Oct 2021 14:09:43 GMT

I don't know the answer to your question but I have Feit, Wemo, and Philips Hue that I had linked successfully. In the last ~2 months it is just frustrating and I have to open each individual app on my phone. Did Google do a bad software update?

Re: PowerView Hunter Douglas

Moxie — Sat, 30 Oct 2021 14:33:58 GMT

It seems a google update destroyed connections between partner products. In addition to my HunterDouglas PowerView not connecting (even though they are recognized in the google home app and working in their own respective apps), my Big Ass Fans and Lutron lights are also experiencing the same “not able to reach” errors by google.

hey Google, what’s your malfunction?

Re: PowerView Hunter Douglas

GarrettDS — Wed, 03 Nov 2021 16:33:22 GMT

Hey there,

So sorry to hear about the troubles you're having with your Powerview and other 3rd party integrations and the Google Home app, I understand how this would be frustrating but I'm happy to help.

When did this issue start occurring?
What troubleshooting steps have you tried so far?
Have you tried unlinking and relinking the affected devices back to the Home app?

I look forward to hearing from you.

Best regards,

Garrett DS

Re: PowerView Hunter Douglas

Moxie — Wed, 03 Nov 2021 17:20:51 GMT

Problem occurred immediately after linking PowerView to Google Home. The problem still persists.

Re: PowerView Hunter Douglas

Moxie — Wed, 03 Nov 2021 17:21:22 GMT

Unlinking and delinking has not worked.

Re: PowerView Hunter Douglas

Moxie — Wed, 03 Nov 2021 17:22:29 GMT

Rebooting Modem, Router, PowerView bridges, and Google Home Max and apps (even rebooting phone) has not fixed the issue.

Re: PowerView Hunter Douglas

Moxie — Fri, 05 Nov 2021 18:46:00 GMT

Hey Garret, this is an error I get

note: I can’t unlink it b/c it won’t link in google! When I try to I get the error shown here.

Re: PowerView Hunter Douglas

Moxie — Fri, 05 Nov 2021 18:47:08 GMT

As you can see, “a home has been selected”. So something’s amiss!

Re: PowerView Hunter Douglas

GarrettDS — Fri, 19 Nov 2021 17:41:43 GMT

Hey there,

So sorry for the late response, but I have been in contact with the appropriate team and wanted to provide some information.
It does seem like we are aware of a bug where Google Home "Scenes" don't work with multiple users in a home. Please send feedback to our team via the Home app through this link and please include any logs or screenshots as possible.

Best regards,

Garrett DS

Re: PowerView Hunter Douglas

GarrettDS — Mon, 22 Nov 2021 17:29:40 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: PowerView Hunter Douglas

GarrettDS — Tue, 23 Nov 2021 17:06:15 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS