topic Re: Humidity and Brightness sensors are gone, automations stopped working in Home Automation

Humidity and Brightness sensors are gone, automations stopped working

deezid — Thu, 14 Dec 2023 22:14:42 GMT

I have various Tapo Humidity/Temperature sensor (T315) in my home which I used to control dehumidifiers and AC units in my home which has been working flawlessly since October.

Just like half an hour ago the sensors only show Temperature information instead of both Temperature AND Humidity. My automations based on humidity also stopped working entirely.

Noticed that brightness level from my EVE sensors as well as any control of my AC units besides ON/OFF also disappeared.

What is happening??

Re: Humidity and Brightness sensors are gone, automations stopped working

Juni — Fri, 22 Dec 2023 20:44:29 GMT

Hi deezid,

Thanks for reaching out. I know how it feels when something isn’t working as it should. We'll work together to identify the cause of the problem and find a solution. A few questions: are you using Android or iOS? Is the Google Home app updated? Also, what troubleshooting steps have you taken so far?

Try to refresh your devices and observe if it makes a difference. First, reboot your Wi-Fi router, and once the network is back up, do the same thing to your Home automation devices.

Regards,

Juni