topic Re: Nest Aware Customer Seevice!!! in Home Automation

Nest Aware Customer Seevice!!!

teddy2688 — Sat, 30 Dec 2023 01:54:28 GMT

Nest aware services are Horrible as far as customer service is concerned…. No one to help you and they stick you with every bill possible… Horrible, Horrible!!! Won’t let you cancel on the same day of your your subscription is supposed to renew.they will charge you for a whole year ..

Re: Nest Aware Customer Seevice!!!

MplsCustomer — Sat, 30 Dec 2023 15:48:40 GMT

@teddy2688

That doesn't seem right.

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below. They say it should: "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

Re: Nest Aware Customer Seevice!!!

Lance_L — Mon, 01 Jan 2024 19:18:42 GMT

Hi folks,

@teddy2688, oh no! I’m sorry to hear that you’re having trouble with the Nest Aware subscription. I’d be glad to help you with this. Have you had any chance to contact the support team as suggested by MplsCustomer above? If yes, how was it?

Also, Google Nest Aware is available directly from Nest and also through our partners. Canceling your subscription works differently, depending on how you originally purchased it.

If you purchased directly from Google Nest, you can cancel your subscription in the Google Store or in the Google Home app.
If you purchased through one of our partners, contact the partner to cancel your subscription. For more information, including how to tell if you purchased your subscription from a partner, visit our FAQs about purchasing Nest Aware through one of our partners.

Feel free to reach out with any inquiries you may have.

Thanks for the help, MplsCustomer.

All the best,

Lance