topic Re: Smarter kettle and coffee not connecting to google home in Home Automation

Smarter kettle and coffee not connecting to google home

Charmangel75 — Sun, 24 Dec 2023 12:07:11 GMT

We have gotten an I-kettle 3rd generation and this works fine with the Smarter account app but when we try to add it to our Google Home account, the kettle just shows as offline and we cannot get this to connect.

We have reset the app so the email address is the same as our Google home and the WiFi has been checked for 2.4ghz and 5ghz turned off.

Can anyone help?

Re: Smarter kettle and coffee not connecting to google home

DoddsBrian — Tue, 26 Dec 2023 19:13:13 GMT

I'm having the same issue.

Re: Smarter kettle and coffee not connecting to google home

Stevejt — Wed, 27 Dec 2023 11:19:23 GMT

Me too. Looks like they may have withdrawn support....

Re: Smarter kettle and coffee not connecting to google home

Sarahfiler — Wed, 27 Dec 2023 15:52:48 GMT

Me too!!!

Re: Smarter kettle and coffee not connecting to google home

kewilpee — Wed, 27 Dec 2023 16:39:56 GMT

ditto shows connected when linking and signing into the smarter account but then does not show up in the list of linked services, this only stopped working less than a week ago

Re: Smarter kettle and coffee not connecting to google home

Zippora — Wed, 27 Dec 2023 22:46:27 GMT

I have the same issue !

Re: Smarter kettle and coffee not connecting to google home

beabaul — Thu, 28 Dec 2023 00:52:02 GMT

Yeeeap. Same here

Re: Smarter kettle and coffee not connecting to google home

Noswalt — Thu, 28 Dec 2023 21:04:12 GMT

Same issue here too, set my Smarter account up using Google but then unlinked and tried again. Just sits on the 'successfully linked' page and doesnt auto close back to the Home app to finish linking

Re: Smarter kettle and coffee not connecting to google home

ShayneB — Thu, 28 Dec 2023 22:11:17 GMT

Same issue here

Re: Smarter kettle and coffee not connecting to google home

Bhza — Fri, 29 Dec 2023 09:13:31 GMT

Same issue here also

Re: Smarter kettle and coffee not connecting to google home

dazjohnlee — Fri, 29 Dec 2023 09:38:24 GMT

same issue

Re: Smarter kettle and coffee not connecting to google home

tornadokido — Fri, 29 Dec 2023 16:17:24 GMT

Personally have the same problem using a Google account getting "successfully linked" with no link or devices after closing (only option is to close the message), hoping they fix this soon don't have any other use for the kettle.

Re: Smarter kettle and coffee not connecting to google home

Kamylka13 — Fri, 29 Dec 2023 20:06:06 GMT

I've got the same issue, browser opens on smarter login website, I log in, get the "successful" message and nothing happens. It worked flawlessly for 3 years until a few days ago. I used the kettle as part of some of my Google home routines so that's a bummer.

Re: Smarter kettle and coffee not connecting to google home

beabaul — Sun, 31 Dec 2023 02:51:46 GMT

I noticed today that my IFTT apps that are associated with my Smarter account also disconnected and won't reconnect to Smarter... mostly the same process as linking to google. Same account works for logging into their app and website so yeah, it kind of seems like Smarter has just abandoned it all given how long this is going on now....

¯\_(ツ)_/¯

Re: Smarter kettle and coffee not connecting to google home

dazjohnlee — Sun, 31 Dec 2023 03:00:00 GMT

I did raise a support call with them by email. I'm not sure if anyone else has done this? I got a message back saying they aim to get back within 48 hours and they are very busy. I guess the thing is we are around Xmas / new year when people are on holiday and it isn't a massive company with loads of employees. I think patience is the key and it'll be fixed in the new year....

Re: Smarter kettle and coffee not connecting to google home

6pMD — Sun, 31 Dec 2023 07:06:47 GMT

I have the same issue. Kettle worked great with Google Home for last 3 years. Came back from holidays yesterday and it shows offline.

Tried unlinking and relinking device and nothing happens. Linking process is frozen on "successfully linked" website, but kettle does not show up in Google Home app.

Re: Smarter kettle and coffee not connecting to google home

Dirkjan — Mon, 08 Jan 2024 10:30:58 GMT

Same issue here. Having issues with my coffee maker appearing offline as well for more than a year now. Cant get it to show active in google home app. Works perfectly in the smarter app but voice commands just dont work.

Kettle been showing offline for over a week now.

These products never fully functioned properly for me.

Re: Smarter kettle and coffee not connecting to google home

DoddsBrian — Sun, 31 Dec 2023 09:45:05 GMT

Did you log a support ticket in the Smarter App? I did for the above issue last week, so waiting for a reply.

Re: Smarter kettle and coffee not connecting to google home

Stevejt — Sun, 31 Dec 2023 09:47:14 GMT

I had reply a couple of days ago. They are aware if the issue and working on a fix. No timescale. Could be ages yet still they're advertising the product as compatible with Google.....

Re: Smarter kettle and coffee not connecting to google home

Charmangel75 — Sun, 31 Dec 2023 09:51:15 GMT

Yeah, I reported it on Google and on smart kettle. No response from either.

The kettle kept deleting from it's own app. Only had it 3 days so it has gone back. Bought a normal kettle.

Hope you get yours fixed