topic Goldair devices not connecting in Home Automation

Goldair devices not connecting

BrianP — Mon, 08 Nov 2021 07:27:51 GMT

We have purchased two Goldair fans that are advertised as Google compatible. Have connected too the Goldair App and tried many times to then set up in Google Home.

The account links ok though never shows the window to share the devices. Have removed and tried again along with trying to link to Google Assistant App with same results. Any suggestions please.

Re: Goldair devices not connecting

GarrettDS — Fri, 12 Nov 2021 22:20:50 GMT

Hey there,

Sorry to hear about the frustrations that you're having with the Google Assistant, I'm happy to help.

I would suggest visiting our Google Assistant Forum and writing to them there as this is a question that they would be able to help answer.

Please let me know if you have any further questions.

Best regards,

Garrett DS

Re: Goldair devices not connecting

GarrettDS — Mon, 15 Nov 2021 22:34:53 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Goldair devices not connecting

BrianP — Tue, 16 Nov 2021 06:31:40 GMT

Yes thank you.

I took your advice but no reply there either 😔

Re: Goldair devices not connecting

GarrettDS — Tue, 16 Nov 2021 16:38:56 GMT

Hi there,

There may be a delay in response from that team, but they will respond.

I'm going to go ahead and lock this thread.

Best regards,

Garrett DS