https://www.googlenestcommunity.com/t5/Home-Automation/Warranty-Claim-Run-around/m-p/575258#M41687 <P>My Nest Hub Max is only 3 months old, and the speaker has completely stopped working.&nbsp; Regardless of any troubleshooting, restarts, or resets (normal and factory), it will not make any noise at any point. All else is working.</P><P>&nbsp;</P><P>When I try to file a warranty claim with support, all I get is a long list of requirements, each one being more ridiculous than the last.</P><P>&nbsp;</P><P>"Send a video of you giving it a command"</P><P>"Send a video of you restarting it"</P><P>"Send another video with your case number in the frame"</P><P>"Send another video with you unplugging it from the wall and not the back"</P><P>&nbsp;</P><P>I've wasted WAY too much of my time already on this, and just want a replacement sent immediately.&nbsp; Not a constant stream of delay tactics and then moving the goal posts every time I accomplish the latest ridiculous request for "proof" that it's indeed broken.</P><P>&nbsp;</P><P>This stands in stark contrast to the support I've received from Google Fi over the years. Amazing and quick response.&nbsp; This is the complete opposite.</P> Fri, 12 Jan 2024 01:24:10 GMT Bull_F16 2024-01-12T01:24:10Z https://www.googlenestcommunity.com/t5/Home-Automation/Warranty-Claim-Run-around/m-p/575258#M41687 <P>My Nest Hub Max is only 3 months old, and the speaker has completely stopped working.&nbsp; Regardless of any troubleshooting, restarts, or resets (normal and factory), it will not make any noise at any point. All else is working.</P><P>&nbsp;</P><P>When I try to file a warranty claim with support, all I get is a long list of requirements, each one being more ridiculous than the last.</P><P>&nbsp;</P><P>"Send a video of you giving it a command"</P><P>"Send a video of you restarting it"</P><P>"Send another video with your case number in the frame"</P><P>"Send another video with you unplugging it from the wall and not the back"</P><P>&nbsp;</P><P>I've wasted WAY too much of my time already on this, and just want a replacement sent immediately.&nbsp; Not a constant stream of delay tactics and then moving the goal posts every time I accomplish the latest ridiculous request for "proof" that it's indeed broken.</P><P>&nbsp;</P><P>This stands in stark contrast to the support I've received from Google Fi over the years. Amazing and quick response.&nbsp; This is the complete opposite.</P> Fri, 12 Jan 2024 01:24:10 GMT https://www.googlenestcommunity.com/t5/Home-Automation/Warranty-Claim-Run-around/m-p/575258#M41687 Bull_F16 2024-01-12T01:24:10Z