topic Re: Eufy Lights one showing offline and Google Home in Home Automation

Eufy Lights one showing offline and Google Home

pacuk01 — Fri, 02 Feb 2024 11:12:11 GMT

Hi.

I am not sure what I should list this under as ther is nothing mentioned in the drop down list about lighting products or anything remotely similar.

I have two Eufy lights in one room and they have been working fine for many years now with a few initial problems. Then a coiuple of days ago one statrting not responding in Google Home and shows Offline the other is fine. I can control them both from the Eufy app. Nothing has been added to my home in ages so no chages have occurred

My first issue was to actually try and remove them from within Google Home. I looked up many web pages on how it should be done by clicking on the name in the app..well this didnt work.. so I gave up with that idea.

I uninstalled EUFY APP, I also tried unlinking it. I reinstalled the two lights with new names, Linked the account again allocated the devices a room in Google Home. One device still comes up with Offline.

I have restarted the router and got no joy there, so I am at a loss why it should suddenly stop working with Google Home yet still can be controlled with Eufy App.

I have no idea what else to try.

Re: Eufy Lights one showing offline and Google Home

Toka — Sat, 03 Feb 2024 17:15:55 GMT

Exact same thing started happening to my eufy light in the last 2 weeks!

Years of working no issues and then Google thinks it's offline. I was able to get it back for a couple days by connecting via the eufy app but then Google lost connection again.

Re: Eufy Lights one showing offline and Google Home

-PG- — Sat, 03 Feb 2024 03:53:13 GMT

Me too.

Re: Eufy Lights one showing offline and Google Home

-TD — Sat, 03 Feb 2024 14:21:34 GMT

And me as well

Re: Eufy Lights one showing offline and Google Home

pacuk01 — Sat, 03 Feb 2024 15:03:40 GMT

I have also emailed Eufy Support too.

Re: Eufy Lights one showing offline and Google Home

pacuk01 — Tue, 06 Feb 2024 17:57:17 GMT

Well I had an email back from Eufy yesterday saying that they are looking into it, and today they have come back on line again. So they might have solved the problem, but will have to wait and see.

Re: Eufy Lights one showing offline and Google Home

pacuk01 — Wed, 07 Feb 2024 14:55:15 GMT

I have now had a reply from Eufy Support saying that they have correct a fault at their end basically.

Dear pacuk01,

I hope this message finds you well.

We are reaching out to inform you that the backend issues affecting the interaction with voice assistants and the saving of schedules for your smart bulb have been resolved by our technical team.

To ensure that your devices are functioning correctly, we kindly ask you to confirm if the connectivity and scheduling features have been restored on your end.

If you find that the issue persists, please try manually toggling the physical switch of the device to trigger a reconnection. This simple step can often help re-establish communication with your smart devices.

Should the problem continue after this attempt, we would appreciate it if you could provide us with your account details so that our backend team can investigate further. Additionally, if it is possible to capture a video demonstrating the issue, we highly recommend doing so, as it will greatly assist us in diagnosing the problem more effectively.

Please feel free to reach out to us with any further information or if you require assistance with the above steps. Your satisfaction is our top priority, and we are committed to ensuring that your smart devices are fully operational.

Thank you for your cooperation and understanding."

Re: Eufy Lights one showing offline and Google Home

-TD — Wed, 07 Feb 2024 16:01:34 GMT

Thanks for reporting back in. My lights started working with google assistant yesterday so all is good!

Re: Eufy Lights one showing offline and Google Home

Alex_S — Wed, 07 Feb 2024 17:29:54 GMT

Hi everyone,

Continue to monitor the behavior of your Eufy devices on Google Home. Let us know how it goes.

Thanks for keeping us posted, pacuk01!

I’m glad to hear that your smart lights are working again, -TD. Let me know if I can help you with anything else.

Regards,
Alex

Re: Eufy Lights one showing offline and Google Home

-PG- — Wed, 07 Feb 2024 17:58:40 GMT

My lights are working again too. Thanks for reporting this and updating!

Re: Eufy Lights one showing offline and Google Home

Alex_S — Wed, 07 Feb 2024 19:31:28 GMT

Hey -PG-,

Yay! Thanks for the update. If there's anything else you need, just let me know.

Kind regards,
Alex

Re: Eufy Lights one showing offline and Google Home

Aadfghytr — Thu, 16 Jan 2025 03:49:27 GMT

I've been having this issue as well. I'm starting to think my light is just too old

Re: Eufy Lights one showing offline and Google Home

pacuk01 — Wed, 02 Apr 2025 18:20:33 GMT

Well here we go again...

Same issues have appeared one light is showing offline in Google Home yet in the Eufy app it is working fine . Eufy are being less than helpful this time. I have been told to remove device and reinstall, or maybe i have too many devices on my network, despite nothing has changed with my network or my devices. They then want serial numbers receipts etc from 5 years ago....so EUFY are basically **bleep**e.