topic Re: Nest Yale Lock Won’t Connect in Home Automation

Nest Yale Lock Won’t Connect

dmcbarron — Mon, 13 Jun 2022 17:00:53 GMT

My Yale Nest Lock isn’t found in my nest app. I found the connect just fine and paired it and it is online. When I add the lock the app doesn’t find it. I have factory reset the lock, reset the connect. I also changed my WiFi to only 2.4 ghz as well as created a a guest Wi-Fi with no security. I can always get the next thermostat on the guest Wi-Fi along with my connect and my phone but still I don’t see the lock in the app.

Re: Nest Yale Lock Won’t Connect

Brad — Fri, 17 Jun 2022 16:25:34 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best regards,

Brad

Re: Nest Yale Lock Won’t Connect

Brad — Tue, 21 Jun 2022 16:04:13 GMT

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regards,

Brad

Re: Nest Yale Lock Won’t Connect

Brad — Fri, 24 Jun 2022 16:05:38 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,
Brad