topic Re: Dropcam Swap Out in Home Automation

Dropcam Swap Out

Beddies — Sat, 24 Feb 2024 12:27:49 GMT

Hello I currently run Dropcam a for my place of business and two homes, and in the beginning of April this is supposedly all being dropped. What camera are we supposed to switch to, and am I now supposed to replace over 20 cameras at my expense because Google bought this platform? There must be some sort of turn-in policy where I submit the cameras you decided not to use for a discounted price on your new compatible cameras. Please advise promptly.

Re: Dropcam Swap Out

David_K — Sat, 24 Feb 2024 12:38:10 GMT

That did indeed happen. A Dropcam replacement offer went to customers whose Dropcams were active on a Nest Aware subscription a month before the April 8th 2023 offer, so the offer should have gone to the email attached to your Nest Aware subscription, assuming you had one at that time. In any case, to check if you're eligible, you'll need to contact the Google Nest support team directly.

Go to Contact Us - Google Nest Help
Select an appropriate product or category, type a brief description of the issue, then click Next.
Click Other, then click Next step.
In the Resources section, click Next step.
Choose to get a phone call, call or chat with the team, depending on availability in your country.

Re: Dropcam Swap Out

tylermei — Thu, 29 Feb 2024 18:09:14 GMT

can i still swap my dropcam to a new camera?

Re: Dropcam Swap Out

David_K — Thu, 29 Feb 2024 20:01:39 GMT

Product experts don't work for Google, so we cannot answer that question. The best thing to do is contact the support team directly, instructions above.