topic Re: Device not showing in Room in Home Automation

Device not showing in Room

Jeff86 — Thu, 23 Nov 2023 13:33:24 GMT

I added a light switch via one of my 'works with google' accounts (Abode). I added the switch to my home and to a room. The switch appears in settings correctly under Devices, Groups, and Rooms, showing the room. The switch appears in the Lighting button from the Favorites page correctly, under the correct room. It does not appear on the Devices page at all. Not sure why. I have relinked Abode and it did not change anything.

Thanks!

Re: Device not showing in Room

Alex_S — Wed, 29 Nov 2023 12:16:24 GMT

Hi Jeff86,

Thanks for posting—let's get this sorted out. Try to uninstall and reinstall the Google Home app > Command Google Assistant to “Sync my devices”. If it shows the same behavior, try using a different device and installing the Google Home app. Let me know how it goes.

Regards,
Alex

Re: Device not showing in Room

Jeff86 — Wed, 29 Nov 2023 21:19:13 GMT

Uninstalling/Reinstalling the app did not work.

Re: Device not showing in Room

Alex_S — Thu, 30 Nov 2023 19:36:11 GMT

Hi there,

That’s odd. What’s the iOS version of your phone? Do you have a spare phone or tablet? Kindly check if using a different device does the same behavior.

Best,
Alex

Re: Device not showing in Room

Jeff86 — Sat, 02 Dec 2023 02:24:09 GMT

Hi, I have version 16.6.1

It does not show up in Devices on the other phone in my household either. It does show up in settings as it should.

Re: Device not showing in Room

Alex_S — Tue, 12 Dec 2023 18:09:08 GMT

Hello Jeff86,

Apologies for the late reply.

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Warmly,
Alex

Re: Device not showing in Room

Alex_S — Thu, 14 Dec 2023 18:12:27 GMT

Hey there,

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Best regards,
Alex

Re: Device not showing in Room

Jeff86 — Thu, 14 Dec 2023 19:24:38 GMT

Hi, I did end up moving the device to another room and it showed up there. I moved it back and it did not show up as expected. I left it in the room where it worked.

Re: Device not showing in Room

Alex_S — Fri, 15 Dec 2023 18:46:00 GMT

Hi there,

Ah! I’m glad that you were able to find a resolution for this. Thanks for the update. You can always send us feedback on how we can improve the Google Home app. Let me know if I can help you with anything else on Google Home.

Cheers,
Alex

Re: Device not showing in Room

aitch — Sun, 10 Mar 2024 23:31:35 GMT

I am having exactly this issue. Only shows up in devices when moving to another room. For me it's a Tapo outlet.