topic Re: Google Mesh Wifi and all google devices in Home Automation

Google Mesh Wifi and all google devices

SM8 — Wed, 08 Jun 2022 20:20:29 GMT

For the past week of so, my internet is extremely slow and spotty (Google Mesh Network). Also, my google home devices (mainly the Hub's) are not responding properly and are very slow to respond, if and when they do. My nest app is also acting up and takes forever for my cameras to load if they load at all.

Anyone else having this issue?

I really hope google fixes these issues quickly.

Re: Google Mesh Wifi and all google devices

EdwardT — Wed, 15 Jun 2022 16:55:40 GMT

Hi SM8,

Thanks for reaching out. I'm sorry to hear that you're having an issue with the speed of your Google Wifi network. I'd love to know more about this. Please let us know the following information:

Speed test result from the Google Home app
Mesh test result from the Google Home app

Also, have you tried rebooting your Google Wifi devices? If not, please turn it off for a at least a minute then turn it back on and try doing the speed test again.

Looking forward to your response.

Thanks,

Edward

Re: Google Mesh Wifi and all google devices

EdwardT — Sat, 18 Jun 2022 18:33:38 GMT

Hi SM8,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Google Mesh Wifi and all google devices

SM8 — Sat, 18 Jun 2022 19:59:13 GMT

Is or was there an issues with the Google Mesh WIFI? It was really bad here for a while. All devices connected to the network were really slow and at times unresponsive?

Re: Google Mesh Wifi and all google devices

EdwardT — Sun, 19 Jun 2022 00:26:09 GMT

Hi SM8,

Thanks for the response. There are a lot of factors that could cause slow speed. If you're still experiencing the same issue, please share the speed test results from the Google Home app and the mesh test results.

Thanks,

Edward

Re: Google Mesh Wifi and all google devices

EdwardT — Wed, 22 Jun 2022 16:24:18 GMT

Hi SM8,

Just checking back in. I wanted to follow up to see if you still have other questions. Let me know if you do.

Thanks,

Edward

Re: Google Mesh Wifi and all google devices

SM8 — Wed, 22 Jun 2022 19:43:50 GMT

My Google Mesh wifi is still hardly working, everything is so slow and unresponsive. IS there still an issue with it?

Re: Google Mesh Wifi and all google devices

EdwardT — Sat, 25 Jun 2022 16:13:31 GMT

Hi SM8,

Thanks for the update. I'm sorry to hear that you're still having an issue the speed. I'd love to know more about this. Please let us know the following information:

Speed test result from the Google Home app
Mesh test result from the Google Home app

Looking forward to your response.

Thanks,

Edward

Re: Google Mesh Wifi and all google devices

EdwardT — Tue, 28 Jun 2022 16:17:05 GMT

Hi SM8,

Just checking back in. Were you able to do the steps above? Let me know the speed test results of your Google Wifi so we can investigate further.

Thanks,

Edward

Re: Google Mesh Wifi and all google devices

SM8 — Tue, 28 Jun 2022 16:18:59 GMT

Why does the speed test matter, there are clearly several other people with the same issue, I read the posts on the forum. I have to reboot about every other day. What are you guys doing to fix this issue?

Re: Google Mesh Wifi and all google devices

EdwardT — Wed, 29 Jun 2022 17:27:22 GMT

Hi SM8,

Thanks for the response. There are a lot of possible reasons why you're experiencing this issue. We're trying to find out what's causing this so we can address it.

Thanks,

Edward

Re: Google Mesh Wifi and all google devices

EdwardT — Sat, 02 Jul 2022 18:02:56 GMT

Hi SM8,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Google Mesh Wifi and all google devices

EdwardT — Sun, 03 Jul 2022 18:06:19 GMT

Hi SM8,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward