Not getting any 24 7 video recordings

jsecrest18 — Thu, 25 Apr 2024 15:09:10 GMT

I'm paying for my subscription and since Tuesday I have not been getting any 24/7 video recordings

I'm not having any success trying to talk to someone to get it taken care of. Does anyone know how I can fix my issue or have any ideas cuz I am at a loss right now. Any help would be appreciated.

Re: Not getting any 24 7 video recordings

MplsCustomer — Thu, 25 Apr 2024 15:55:45 GMT

@jsecrest18

Is your Nest Aware or Nest Aware Plus subscription active, as shown when you click on your subscription here: https://store.google.com/subscriptions, and is it for the same Google Nest "home/structure" as your cameras and doorbells, as shown in the Google Nest app and/or Google Home app?

If you have 2nd gen Google Nest cameras or doorbells, if you go to those devices in the Google Home app and go to Settings | Video | Video history, is one of the Nest Aware options checked?

If you have 1st gen Google Nest cameras or doorbells, if you go to those devices in the Google Nest app and go to Settings, is "Video history" turned on?

If you have 2nd gen Google Nest cameras or doorbells, are you seeing no history in the Google Home app as documented on this Help page? And are you seeing no history on the home.google.com website?

https://support.google.com/googlenest/answer/10904254

If you have 1st gen Google Nest cameras or doorbells, are you seeing no history in the Google Nest app as documented on this Help page? And are you seeing no history on the home.nest.com website?

https://support.google.com/googlenest/answer/9208447

If you go to the Google Nest app and/or Google Home app, are your cameras and/or doorbells "Live"?

Note that cameras or doorbells running on battery power cannot record 24/7:

https://support.google.com/googlenest/answer/9681538

topic Re: Not getting any 24 7 video recordings in Home Automation

Not getting any 24 7 video recordings

Re: Not getting any 24 7 video recordings