topic Re: The glass on my nest hello has started to peel. And affected the video quality. in Home Automation

The glass on my nest hello has started to peel. And affected the video quality.

GTD — Mon, 13 Jun 2022 18:32:29 GMT

The glass on my nest hello has started to peel and looks awful. It's impacting camera quality as well.

Re: The glass on my nest hello has started to peel. And affected the video quality.

Brad — Fri, 17 Jun 2022 16:55:47 GMT

Hey there,

I am so sorry to hear that your Nest Hello Doorbell is peeling! Do you happen to know if your device is still under warranty? When was it purchased?

Best regards,

Brad

Re: The glass on my nest hello has started to peel. And affected the video quality.

GTD — Fri, 17 Jun 2022 18:23:02 GMT

It was purchased 7/20/2020, so I researched the warranty period and it is only 1 year. I am at a loss of what other options I have with this issue.

Re: The glass on my nest hello has started to peel. And affected the video quality.

Brad — Wed, 22 Jun 2022 17:28:17 GMT

@GTD

Unfortunately, if you are out of warranty, we cannot offer a replacement to you. Sorry for the inconvenience. If you have further questions, please reach out to Support instead of these Nest Community Forums. No one here can assist you further with this inquiry as we do not process replacements.

Best regards,

Brad

Re: The glass on my nest hello has started to peel. And affected the video quality.

aatienza — Mon, 27 Jun 2022 22:01:10 GMT

Hey GTD,

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.

Thanks,

Archie