topic Re: Migrating from Nest App to Google Home in Home Automation

Migrating from Nest App to Google Home

Rocky0421 — Thu, 14 Mar 2024 17:47:59 GMT

I recently purchased a Nest Doorbell camera Gen 2 wired to replace my old original Nest Doorbell camera. I currently have three Nest Thermostats, two Nest Protect one wired and one battery and the Nest Doorbell camera listed above. All devices were in the Nest application including the original Nest Doorbell camera. The Google Home app had my original Nest Doorbell camera and two WeMo devices. I attempted to migrate my devices from the Nest application to Google Home. The migration appeared to work but none of my existing devices migrated. I tried to login to my Nest account and my login no longer works. If I login under my Google sign on there are none of my existing devices shown. I was able to add the new Nest Doorbell camera Gen 2 to my Google Home application without issue. When I tried to add one of the Nest Thermostats when requested to scan the barcode, the screen flashes and goes back to the add device screen.

Can someone assist me in getting the devices that were in Nest application migrated to my Google Home application???

In the process of migrating my Nest account to Google Home it appeared to work

Re: Migrating from Nest App to Google Home

MplsCustomer — Thu, 14 Mar 2024 18:42:47 GMT

@Rocky0421

Perhaps you should consider contacting Support, using the instructions below. As just another Google Nest customer who migrated in 2020, some aspects of your situation simply do not make sense.

If your original Google Nest Hello Doorbell was previously visible in the Google Home app, that means you migrated your Nest Account to a Google Account at some point in the past. And that should mean you should have previously been logging into the Google Nest app using the "Sign on with Google" option and could no longer use the "Sign on with Nest" option, and you should NOT have even had a "Migrate to a Google Account" option, and should have been unable to even attempt another migration (https://support.google.com/googlenest/answer/9297676?hl=en&sjid=10460575849948385327-NC#verify-migration).

Oh, and any Nest thermostats that were installed in the Google Nest App CANNOT be installed in the Google Home app; rather, they should automatically appear. If your Google Nest Hello Doorbell was previously visible in the Google Home app, your thermostats should have been visible there as well.

Do you have more than one Nest Account?

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Re: Migrating from Nest App to Google Home

grhoward — Sun, 01 Sep 2024 20:00:58 GMT

Did you ever get this worked out? I have the same problem and have spent hours and hours and hours on chats with support and it's still not working.