topic Re: Nest thermostat screen cracked in Home Automation

Nest thermostat screen cracked

Charlottemulder — Sat, 07 Sep 2024 13:17:09 GMT

Hi,

I have a new Nest thermostat but when I wanted to charge it, it made a small drop on my kitchen counter, causing it to crack (it is for sure a crack in the glass). Is there anything I can do to have it fixed? Thanks!

best, Charlotte

Re: Nest thermostat screen cracked

chaconmorales — Sat, 07 Sep 2024 17:47:59 GMT

Hi @Charlottemulder,

Thanks for reaching out to the Community. I understand that you want to check if your Nest Thermostat could be repaired. But no need to worry, help is here.

To assist you better, we'll need some additional information. I'm sending you this form where you can provide all the necessary details and also please fill out all the information required.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Regards,

Mario

Re: Nest thermostat screen cracked

chaconmorales — Tue, 10 Sep 2024 20:18:52 GMT

Hi Charlottemulder,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best regards,

Mario

Re: Nest thermostat screen cracked

Charlottemulder — Tue, 10 Sep 2024 23:34:20 GMT

Just submitted the same thing through your form.. let me know if you received it

Re: Nest thermostat screen cracked

chaconmorales — Tue, 10 Sep 2024 23:45:59 GMT

Hi Charlottemulder,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Best,

Mario

Re: Nest thermostat screen cracked

Charlottemulder — Tue, 14 Jan 2025 19:39:08 GMT

Hi Mario, I never heard back...?