google home says its offline

Jaylyn — Wed, 11 Sep 2024 04:03:41 GMT

My google says offline and it won’t turn on I need help I don’t know what to do

Re: google home says its offline

chaconmorales — Sat, 14 Sep 2024 03:40:56 GMT

Hi Jaylyn,

Thank you for posting here in the community. I apologize for the inconvenience that you are experiencing with your Google Home that doesn’t turn on. But no need to worry, help is here.

Before we get started with advanced troubleshooting, let me ask you some important questions:

Is the speaker plugged directly into a wall outlet or surge protector?
When the speaker is plugged into the wall outlet, does it show any LED lights that indicate that it has power?
Are other devices able to receive power from the same outlet?
Is the official power adapter that came with the speaker used on the device?
Have you tried to use another wall outlet?
When did the issue begin?
Was there any type of electrical outage around the time the issue began?

In the meantime, please check the following steps to troubleshoot the issue:

Plug the speaker into a different wall outlet.
Discharge the speaker:
- Unplug the power adapter from the outlet and the speaker.
- Leave it unplugged for 20 seconds.
- Plug the power adapter into the speaker.
- Plug the other end of the power adapter into a wall outlet that works.
- Check if any LED lights would appear on the speaker.

Please check the following articles to Plug in your Google Nest or Home speaker or display or if Your speaker or display is not connecting to Wi-Fi.

Please keep me posted.

Best,

Mario

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google home says its offline

Re: google home says its offline