topic Re: Cannot edit Cam or Doorbell Name in Home app in Home Automation

Cannot edit Cam or Doorbell Name in Home app

littleengin — Sat, 25 Jun 2022 13:20:02 GMT

Anyone having a problem editing names of Nest Cam Battery and Doorbell Battery in the Nest app? I can edit names of other things like speakers etc.

Suggestions?

Re: Cannot edit Cam or Doorbell Name in Home app

MplsCustomer — Sat, 25 Jun 2022 13:28:41 GMT

@littleengin

As we discovered when we bought a new Google Nest Camera (Battery) in Sept. 2021, the new Google Nest cameras and doorbells released starting in 2021 work ONLY in the Google Home app and--unlike our existing Google Nest cameras and doorbells--NOT in the Google Nest app or on the home.nest.com website. You'll have to edit the names in the Google Home app.

Google Nest's explanation for this counter-intuitive 2-app approach--along with customer reactions--can be found in this Sept. 29, 2021 post by the Google Nest VP: https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/17122

Re: Cannot edit Cam or Doorbell Name in Home app

littleengin — Sat, 25 Jun 2022 13:46:03 GMT

Unfortunately, I cannot even edit it in my Home app. Samsung Note 10 5G.

I tap on the Name subheading under setting and nothing happens.

Re: Cannot edit Cam or Doorbell Name in Home app

littleengin — Sat, 25 Jun 2022 13:48:41 GMT

Doesn't give me any options or bring up another window like other devices (mini,hubs,wifi). I am able to change those names in the Home app but not the cam or doorbell.

Re: Cannot edit Cam or Doorbell Name in Home app

MplsCustomer — Sat, 25 Jun 2022 14:01:14 GMT

@littleengin

That's weird. Your screen capture looks like ours, and Name is NOT grayed out (correctly). Unless another customer has a suggestion, perhaps there is a defect in the Google Home app for your phone model. With iOS on my iPhone, if I tap on Name, I get a separate screen where I can change the Device Name, and this works for both our older and our two newer camera, and I just did so yesterday for a new camera.

You could, I suppose, try contacting Google Nest Support: https://support.google.com/googlenest/gethelp?hl=en

Re: Cannot edit Cam or Doorbell Name in Home app

littleengin — Sun, 26 Jun 2022 02:49:32 GMT

Reached out as you suggested. The technical team is looking into the issue. Same problem on other Samsung devices. No issue on a old Pixel 3.

Re: Cannot edit Cam or Doorbell Name in Home app

Brad — Wed, 29 Jun 2022 16:20:15 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Unfortunately, Samsung devices tend to not be as compatible with a lot of our devices and services. I would suggest that if you can have someone else log into the account on a different device and try to change it for you, that may just work.

Best Regards,
Brad

Re: Cannot edit Cam or Doorbell Name in Home app

aatienza — Mon, 04 Jul 2022 22:10:46 GMT

Hey folks,

Appreciate the help, Brad. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Cannot edit Cam or Doorbell Name in Home app

aatienza — Tue, 05 Jul 2022 22:48:15 GMT

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Cannot edit Cam or Doorbell Name in Home app

littleengin — Tue, 05 Jul 2022 22:56:18 GMT

Looks like the issue was fixed. No problems now.

Re: Cannot edit Cam or Doorbell Name in Home app

aatienza — Tue, 05 Jul 2022 23:03:52 GMT

Hey littleengin,

Awesome! Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Archie