Activity happening

skipharman — Thu, 28 Nov 2024 18:21:32 GMT

Camera won't show activity from 200am till 700am, when I know I have seen activity happening thru window.

Re: Activity happening

virnab — Mon, 02 Dec 2024 23:28:14 GMT

Thank you for reaching out to our community.

I’m sorry to hear that your camera won’t show activity from 2:00 to 7:00 a.m., despite the fact that you can see activity happening through the window. No worries; I’m more than happy to assist you in finding the solution.

Before I start further troubleshooting, let me ask you a few questions:

What type of Nest camera do you have?
Are you signed into the Nest app or Google Home app?
Could you please double-check if you are signed into the right account?
Can you check the camera’s live feed?
When did the Nest camera stop showing the activity between 2 and 7 a.m.?
Did anything change in the home or with the camera around that time?
Do you have a Nest Aware subscription? If so, what type of Nest Aware subscription do you have?
Is all of your history missing or just certain portions?
How is the Wi-Fi connection in the area where your camera is located?
How is the internet connection in general?
Do you have any issues with any devices going offline, slow downloads, too many people online at once, etc.?
Do you have a schedule set up for your camera? Did the schedule say the camera should have been on at the time of the missing history?
What is the make and model of your router/modem?
Are you using any repeaters, points, or extenders to extend the internet coverage in your house?
Are you able to check the router/modem’s firmware version? If so, what is the firmware version?

Thanks for your attention; I will be looking forward to your response.

Best regards,

Virna

topic Re: Activity happening in Home Automation

Activity happening

Re: Activity happening