topic Re: New owner in Home Automation

New owner

Notsofatboy — Sun, 26 Jun 2022 19:09:58 GMT

Just bought a house and owner had a nest thermostat he left it. But I can't take it over I was look on the net for away to do it because the old owner still has his account on it. Is there away around this?

Re: New owner

MelbaDT — Fri, 01 Jul 2022 06:12:52 GMT

Hey Notsofatboy,

Thanks for reaching out.

If you have either the Nest Learning Thermostat or the Nest Thermostat E, you first need to remove the current Wi-Fi and account information on it. Here's a guide:

Press the thermostat ring to bring up the Quick View menu.
Select Settings.
Turn the ring and select Reset.
Select Account Connection.
Select Reset to confirm.
After the reset is complete, remove your thermostat from the app. To reconnect your thermostat, set it up in the app again.

Hope this helps.

Best,

Melba

Re: New owner

MelbaDT — Sat, 09 Jul 2022 01:54:29 GMT

Hey there,

Checking back in ― how's it going with your thermostat? Have you had the chance to reset it?

Best,

Melba

Re: New owner

EdwardT — Tue, 12 Jul 2022 20:52:24 GMT

Hi Notsofatboy,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: New owner

EdwardT — Wed, 13 Jul 2022 21:38:22 GMT

Hi Notsofatboy,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward