topic Re: Tuya/Smart Life curtain switch no longer supported by Google Home in Home Automation

Tuya/Smart Life curtain switch no longer supported by Google Home

SmartLiving — Fri, 17 Jun 2022 09:33:34 GMT

Tuya/Smart Life curtain switch is apparently no longer supported by Google Home. The switches work fine from Tuya or Smart life app, but in Google Home they show as devices without any controls. My old switches stopped working with voice control (Google Home) quite some time ago, but now I added more curtain switches (new version) and that the controls are still not available (voice control works with Open and Close, but no Stop command).
I don't understand why this functionality has been removed (it was working just fine earlier).
I hope that Google will address this issue soon, as this was a function that we use a lot (for curtains, blinds and awnings). In the meantime I will be try to setup scenes/routines that does operate the devices correctly and also works with voice control, but no success yet as Google Home does not recognize the scenes from Tyua/Smart Life well.
Google Team, please address this and if there are any in this community with a nice work around or perhaps even a solution, I would be grateful.

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

Azarco — Tue, 21 Jun 2022 22:11:20 GMT

Hey SmartLiving,

Thanks for reaching out — let's check this out.

A quick question: what's the exact command you've used and what's the response of your Google Home?

Give these steps a try:

Make sure your devices are within 15-20 feet of your router.
Reboot your smart devices, Google Home and router to refresh the connection.
Uninstall and reinstall your Google Home app.
Say the voice command, “Hey Google, sync all devices."
Rename your devices.
If all fails, try resetting your Google Home.

Looking forward to your response.

Best,

Alex

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

SmartLiving — Wed, 22 Jun 2022 06:26:53 GMT

Sorry, but I already tried all this. The fact is that they worked fine for a long time but after an update, the controls were disappeared from Google Home. I have found a work-around to use voice commands, so settings and coverage work fine, but it would be "prettier" if the controls would show also in Google Home, so I wouldn't need such work-around (activating a scene in Smart-life from Google Home Assistant).
But thanks for taking the time to reply.

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

Azarco — Wed, 22 Jun 2022 17:01:31 GMT

Hi SmartLiving,

We appreciate your time and efforts. We're always looking for ways to improve and we'll take it as feedback. We're here if you have other questions and concerns about Google Home or Google Nest devices.

Thanks,

Alex

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

Supercoco — Wed, 22 Jun 2022 21:08:23 GMT

Hi,

I'm located in France. I have exactly the same issue. Voice controls are ok for open and close, but not for stop. Also, before when I was saying "open/close all curtains" it was working fine. Now the Google Nest device is just saying that the device is not configured. Therefore, I checked everything. I even re installed everything (switches, Google home devices, Tuyau smart application and Google Home application). Nothing worked.

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

Azarco — Wed, 22 Jun 2022 21:45:15 GMT

Hey Supercoco,

That certainly hasn't been easy for you, have you tried the steps above? Also, do you have other smart device other than Tuya devices? If so, are you getting the same response in controlling them?

Best,

Alex

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

Supercoco — Thu, 23 Jun 2022 05:55:26 GMT

Hi Alex,

I did everything except the Sync command.

I'll do that tonight when I'll get back from work. My curtains switches are only from Tuya however I own other smart switches (regular ones with only on/off) from other vendors such as "efamilly cloud" and they work fine.

Best.

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

Azarco — Thu, 23 Jun 2022 17:19:13 GMT

Hey Supercoco,

Thanks for letting us know. Try resetting your Google Nest speaker as well. We'll be waiting for your update.

Regards,

Alex

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

Supercoco — Thu, 23 Jun 2022 19:20:24 GMT

Hi,

I just did the sync and nothing changed. Then I did an additional reset of my nest hub... Nothing changed.

I tried the voice commands ainsi I notice that the Switch options displayed on the screen has only 2 options (play/triangle and stop/square) whereas it should have 3 option like in Tuya (forward and pause and backward).

Additionally I forgot to tell Yous earlier that the Nest hubs (I have 2 of them + a smart speaker with Google assistant) are all saying that they cannot connect to (Samsung) SmartThings application anymore.

All those events came nearly at the same Time.

Kind regards

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

Azarco — Thu, 23 Jun 2022 20:37:01 GMT

Hey Supercoco,

Thanks for the update.

Could you please provide us the cast firmware version of your device, the make and brand of your devices and software version as well. Also, try contacting Tuya or SmartThings support for additional assistance.

Best,

Alex

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

Supercoco — Thu, 23 Jun 2022 22:10:50 GMT

I have 2 Nest Hub from Google cats FW is 1.60.305621 for the first one and 1.56.291758 for the second one.

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

Supercoco — Thu, 23 Jun 2022 22:14:41 GMT

My smart speaker is a Belkin G1S0001

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

Azarco — Fri, 24 Jun 2022 00:32:42 GMT

Hey Supercoco,

Thanks for the information. Have you tried contacting Tuya support? Just to check if there's some changes on their integration to smart speakers like Google Home.

Best,

Alex

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

Ifilgud — Fri, 24 Jun 2022 05:45:51 GMT

Hi, I'm having the same problems. Voice commands over Smart Life curtain switches using Google Assistant causes the response that the device is not configured. Of course they are there. My devices are made by LoraTap, integrated in Tuya IoT.

Those causes problems in Home Assistant too because they don not work directly using Tuya Integration because of device class "qt", and I make them work using LocalTuys integration.

I lost Google Home control over them maybe two weeks ago.

Regards!

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

SmartLiving — Fri, 24 Jun 2022 09:26:03 GMT

Check out my work around on https://www.facebook.com/groups/smarthomeeurope

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

Azarco — Fri, 24 Jun 2022 18:01:06 GMT

Hey folks,

SmartLiving Thanks for that, hoping that helps other users.

Ifilgud Have you tried the steps and workaround provided by SmartLiving? Also, since it's an integration between Tuya Smart life, try coordinating with them since the number of actions that Tuya devices support using the Google Assistant is controlled by Tuya.

Regards,

Alex

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

Supercoco — Fri, 24 Jun 2022 18:36:21 GMT

I cannot Access this private group

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

Ifilgud — Fri, 24 Jun 2022 20:09:10 GMT

Same, I sent the request but no answer yet.

I tried to unlink Smart Life account but same result. I guess its something they have changed in their side and Google might need to update their part.

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

Azarco — Fri, 24 Jun 2022 20:30:10 GMT

Hi Ifilgud,

We appreciate your patience. Let us know once you had the chance to contact Tuya Smart life support.

Best,

Alex

Re: Tuya/Smart Life curtain switch no longer supported by Google Home

Supercoco — Mon, 27 Jun 2022 17:13:11 GMT

Hi,

I tried Tuya support but non feedback from them.

Best