topic Re: Unable to access nest cameras on my Home App when I am outdoors and connected to 5G in Home Automation

Unable to access nest cameras on my Home App when I am outdoors and connected to 5G

Mkazem — Thu, 23 Jan 2025 05:30:05 GMT

Hello All,

I live in Doha - Qatar, and I started to have this problem lately.

I can access the cameras through the home.google web through my laptop at work (connected to ethernet or wifi) but I cannot access the cameras through my phone's Home App (I have a google pixels 7 pro) unless I am connected to Wifi

When I am connected to 5G here in Doha, I am not able to see the cameras.

My wife is suffering from the same issue, and she has an Iphone.

Your support would be appreciated

Re: Unable to access nest cameras on my Home App when I am outdoors and connected to 5G

MplsCustomer — Thu, 23 Jan 2025 16:27:10 GMT

@Mkazem

I don't know how it works on an Android phone, but on an iPhone you have to have Google Home enabled under Settings | Cellular. Beyond that, maybe there's something going on in your locale (Doha).

Re: Unable to access nest cameras on my Home App when I am outdoors and connected to 5G

Mkazem — Sat, 25 Jan 2025 08:28:08 GMT

It's nothing related to my android phone settings. It's most probably something that has to do with the 5G network operator

Re: Unable to access nest cameras on my Home App when I am outdoors and connected to 5G

Jeremyg — Mon, 27 Jan 2025 01:56:07 GMT

Hi @Mkazem!

Thanks for reaching out to the community, and also thank you for your willingness to help @MplsCustomer. I am sorry that you do not have access to your cameras on the Google Home app, but no need to worry; help is here. We appreciate all of your previous troubleshooting efforts. To help me find the best solution, I'll need to ask you a few questions:

Have you tried logging in in the web browser?
Does your phone have the latest software version?

In the meantime, let’s try the steps below:

Quit and restart the Nest app or Google Home app.
Restart the mobile device or tablet.
Try a different mobile device or tablet.

I'll be waiting for your response; any additional details you can provide will be helpful.

Best regards,

Jeremy

Re: Unable to access nest cameras on my Home App when I am outdoors and connected to 5G

Mkazem — Mon, 27 Jan 2025 09:28:44 GMT

Hello Jeremy,

Thanks for your support.

I went to home.google.com on my browser on the phone and it worked. I can see the cameras now.
But its still not working on the app. I tried restarting the app/the phone did not work.
Yes I have the latest software version.

It seems its an app issue..True?

Best,

Re: Unable to access nest cameras on my Home App when I am outdoors and connected to 5G

Jeremyg — Tue, 28 Jan 2025 06:48:46 GMT

Hi @Mkazem!

Thank you for your reply. I'm glad to continue helping you! To help me find the best solution, I'll need to ask you a few questions:

What Nest camera model do you have? For your reference, you can check out this article on Technical specs for Nest cameras and doorbells.
How many Nest cameras do you have?
Do you see any error messages on the app?

I'll be waiting for your response; any additional details you can provide will be helpful.

Best regards,
Jeremy.