topic Lock keeps going offline at 12am every night in Home Automation

Lock keeps going offline at 12am every night

Nester262 — Mon, 03 Feb 2025 11:27:20 GMT

Anyone have issues. With Yale lock.
last 3 nights. At midnight it goes offline. It gos back on when I take batteries out and put back in.
any fixes? This lock is expensive and it sounds like there’s issues all of the sudden. I have owned it for 4 years.

Re: Lock keeps going offline at 12am every night

El_Antonio — Mon, 03 Feb 2025 12:25:12 GMT

Tried replacing batteries with new ones?

Re: Lock keeps going offline at 12am every night

maedacortez — Thu, 06 Feb 2025 22:30:48 GMT

Hi Nester262,

Thanks for reaching out. I understand that your Google Nest Yale Lock keeps going offline at 12:00 AM every night, and I'm happy to assist you! Before we proceed, I need to ask a few questions to better understand the situation.

Did your Nest x Yale Lock work correctly before?
When did this issue start?
How far is your lock located from the Connect?
Are there any walls, mirrors, microwaves, or Bluetooth devices between the Connect and the Lock?
How many Nest Connects do you have? Are they all currently online?

I look forward to your response.

Regards,

Manuel