topic Re: Google Nest Hub 2. Gen - Black screen in Home Automation

Google Nest Hub 2. Gen - Black screen

linali — Sun, 19 Jun 2022 19:41:51 GMT

Hello everyone,

Just purchased a new Google Nest Hub 2. Gen, and used it just for an hour before the screen just turned black and no response. Tried to restart and reset with no luck - I have several similar devices and never experienced this happened to them. Any ideas or should I return this one and get a new one?

Thanks in advance!

Re: Google Nest Hub 2. Gen - Black screen

Muddi — Thu, 23 Jun 2022 15:27:00 GMT

Hey linali,

Sorry to hear about your Google Nest Hub (2nd gen), but thanks for bringing this up. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Google Nest Hub 2. Gen - Black screen

Azarco — Sun, 26 Jun 2022 18:03:44 GMT

Hey linali,

Checking back in — have you had the chance to fill out the form?

Thanks,

Alex

Re: Google Nest Hub 2. Gen - Black screen

linali — Sun, 26 Jun 2022 18:09:50 GMT

Thank you!

Re: Google Nest Hub 2. Gen - Black screen

linali — Sun, 26 Jun 2022 18:10:10 GMT

Thank you! Done!

Re: Google Nest Hub 2. Gen - Black screen

linali — Sun, 26 Jun 2022 18:13:45 GMT

Actually, although I did fill out the form - I still ended up returning the item.

I tried everything possible and nothing worked. As mentioned, unfortunately the device only worked for an hour the most, so I did not feel to waste more time on it after trying for so long. Never experienced this with any of the other devices, so very sad about this.

Re: Google Nest Hub 2. Gen - Black screen

Azarco — Sun, 26 Jun 2022 19:10:13 GMT

Hey linali,

To make sure, did you already return your device?

Best,

Alex

Re: Google Nest Hub 2. Gen - Black screen

Azarco — Wed, 29 Jun 2022 19:19:08 GMT

Hey linali,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

Re: Google Nest Hub 2. Gen - Black screen

Azarco — Sat, 02 Jul 2022 16:40:33 GMT

Hey linali,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Regards,

Alex