topic Re: stuck forever on adding wifi point to wifi network in Home Automation

stuck forever on adding wifi point to wifi network

prvjet — Sun, 19 Jan 2025 02:19:12 GMT

Hi all i hope in posting this in the right area. I have had google nest 3 pack for 3 years now. Lately with lots of drop outs. At least 5 dropouts a week. I decides to factory reset everything including my app and profile and start fresh.

I'm having a really frustrating issue when I connect the wifi point to the nest router and it gets to the end when it's adding it to the wifi network and just stays there for ever. Can anyone help this has beat me. 3 hours in I'm asking for help before I go buy a new system.

Re: stuck forever on adding wifi point to wifi network

Truthiness — Mon, 20 Jan 2025 15:34:18 GMT

I have had the same system for the same amount of time, started having the same issues, and then took the same actions. Is there a Google accounts issue ongoing? I managed to set up the router again, but both of the nest wifi points are stuck as "adding wifi point to your wifi network"

Re: stuck forever on adding wifi point to wifi network

JaxHome — Tue, 21 Jan 2025 00:11:18 GMT

I'm having this exact issue. I can get my routers both up and running but cannot get the wifi points back on. Keeps getting stuck at "adding wifi point to your wifi network". This is very frustrating!

Re: stuck forever on adding wifi point to wifi network

Steelo — Tue, 21 Jan 2025 09:12:36 GMT

I have had a 2 nest pack for two years without any issues. Yesterday I changed Internet providers so I had to do a full reset. Now I have the exact same problem where the wifi points get stuck at "adding wifi point to your wifi network". Has anyone worked out a solution?

Re: stuck forever on adding wifi point to wifi network

nathancoast — Tue, 21 Jan 2025 11:01:18 GMT

I have exact same problem starting yesterday - 20th Jan 2025. Factory reset of network that's been working for years.

Nest Router - factory reset and new setup working fine.
Google Wifi Points - factory reset connecting fine (via ethernet)
Single Nest Wifi Point - stuck at "adding wifi point to wifi network"

I have been trying the workarounds documented here but with no success. 5+ hours burnt on this so far.

https://www.reddit.com/r/GoogleWiFi/comments/orbywv/nest_wifi_access_points_failing_setup/

thanks in advance

Re: stuck forever on adding wifi point to wifi network

JaxHome — Tue, 21 Jan 2025 11:13:24 GMT

I called Google support twice today. First suggestion was a waste of time, and the second call I spent over 1 hour trying different things I had already tried, and no success. He said he would respond with a solution in the next 12-24hrs, but might likely be a replacement of my wifi points. I told him I didn't want the just a replacement, as it's likely to do it again, seeing both my points failed together! I have a feeling google has done this purposely to push everyone to buy their newer versions. I only bought this system 3 months ago, so will be asking for a refund it if the devices are no longer supported. And yes, I have also spent over 6 hours on this now, ridiculous 😑

Re: stuck forever on adding wifi point to wifi network

FearIsFearless — Tue, 21 Jan 2025 14:51:40 GMT

Changed ISPs and went back to using my Google Nest Wifi Gen2. I am in the process of buying a house so I bought a Gen 2 Access Point recently as well. Brand new, everything connects, the access point connects to my router/wifi but also is stuck at "Adding Wifi point to your wifi network." I have done hard resets, factory resets, pulled the power cable for 10+ minutes on both devices with no success. Any recommendations would be greatly appreciated.

Re: stuck forever on adding wifi point to wifi network

FearIsFearless — Tue, 21 Jan 2025 15:22:58 GMT

Just spoke with Nest Support and found out based on my serial #, my ap was for the country of Australia. Solution: Exchange the ap at Amazon, which I bought from the Google Store, and request one that is for the USA. Stay tuned.

Re: stuck forever on adding wifi point to wifi network

wimpler — Tue, 21 Jan 2025 19:47:19 GMT

Yep. I have precisely the same issue. I've tried factory resetting the device, probably 6 times now. Nothing I can do progresses any further than "Adding Wifi point to you WiFi network" when it then hangs.

This and my Nest router dropping connections every few minutes makes me hate Google, with a growing passion.

Re: stuck forever on adding wifi point to wifi network

Steelo — Wed, 22 Jan 2025 01:14:49 GMT

I spoke directly Google today and it's a known issue with no resolution, the problem has been around for about 2 weeks. Now I guess I sit tight and wait for a resolution,..........

Re: stuck forever on adding wifi point to wifi network

wimpler — Wed, 22 Jan 2025 07:38:04 GMT

Thank you for letting us know 👍

Re: stuck forever on adding wifi point to wifi network

Steelo — Wed, 22 Jan 2025 09:44:13 GMT

I used the request a call back in the help feature. The were super helpful and gave some things to try but didn't work. What they also requested was the model and software version.

Re: stuck forever on adding wifi point to wifi network

wimpler — Wed, 22 Jan 2025 10:51:06 GMT

Oh, I can't fault the willingness of the support staff to help, but I do fault the engineers allowing it to happen in the first place. There's a bug in the latest version of their Google Nest WiFi router causing it to drop connections, often several times an hour. This has been happening since October and yet there's no public acceptance of the issue nor an eta for resolution. The problem with the WiFi point is just another thing.

Re: stuck forever on adding wifi point to wifi network

JaxHome — Thu, 23 Jan 2025 11:58:44 GMT

This was there response, after I sent them a receipt of their Google products from the Catch website:

"Unfortunately, after a thorough evaluation, our senior support team has determined that the best course of action is for you to contact the third-party retailer where you originally purchased the device. They will be able to assist you with a replacement or other appropriate resolution."

😠furious that now I'm going to have to try now explain all my issues again to another third party, that will likely point back the blame to either Google, or if not my Internet provider!! This is not right!

Re: stuck forever on adding wifi point to wifi network

wimpler — Thu, 23 Jan 2025 14:31:19 GMT

As I bought my WiFi point from the Google Store they can't use this excuse on me. I spoke to Tech Support yesterday and they acknowledged that they'd discussed the same problem the day before. It sounds like it's a known problem which, hopefully, will mean it should have a resolution... eventually.

Is it my imagination, but have Google WiFi products become very flaky recently?? After factory resetting and re-adding my Google Hub, it worked fine... before telling me to "link it to my Google account"? I only had to do this after deleting an recreating my Google Home... to try and sort out other Google network issues. FFS.

Re: stuck forever on adding wifi point to wifi network

wimpler — Thu, 23 Jan 2025 14:36:42 GMT

Google Nest WiFi router dropping connections?? Yes! You can watch the status light pulse for a few seconds before stabilizing at solid white. In the meantime, your Teams call has frozen, your download has failed and your WFH Citrix connection hung... before reconnecting. It has been happening for a few months now and I've only just started doing something about it. Report it! ...and go through the process of deleting your Google Home, resetting everything... and it make absolutely no difference!!

Re: stuck forever on adding wifi point to wifi network

Thomas15 — Thu, 23 Jan 2025 23:36:07 GMT

Good to know I'm not going crazy and other people are experiencing this too.

I've changed my ISP a few times before and annoyingly I've had to do a reset in order to input the new WAN details (because of the other long known issue where the WAN details won't save). Every other time I've changed ISP, the two other wifi points have connected with no issue. Now I'm getting through to the 'adding wifi point to your wifi network' and it just hangs indefinitely. I've tried:

- resetting my whole network (including the modem and the points)

- power cycling all devices

- uninstalling and reinstalling Google Home

- using Google Home on a different device

Nothing is working, This is hugely infuriating.

Re: stuck forever on adding wifi point to wifi network

Steelo — Thu, 23 Jan 2025 23:50:20 GMT

I followed up Google again today and got the following reply. It doesn't look good.

Thank you so much for following the previous steps, right know just to let you know that this is currently an on going issue right now our engineering team is working on it and being investigated for a fix. The process could take some time, our team will let you know when the issue is fixed, because it is an issue most related with a bug in the Google home app, so we need to check the software of our app. Thank you so much for all of your patience and trying to troubleshoot, we will let you know immediately when the issue is fixed.

Re: stuck forever on adding wifi point to wifi network

Thomas15 — Fri, 24 Jan 2025 00:56:03 GMT

I think I've come up with a workaround thanks to your message!

When I've been trying to setup my network/wifi/points, I've been using Google Home on my android device. Your message made it sound like Google knows there's an issue with their Home App, so I figured chances are this is likely to just be in the android build.

So I downloaded Google Home to my iPad and signed in, did a factory reset on all my devices (the router and two points) and went through the connection process on the iPad....and it's all worked! There was no issue connecting the wifi points to the mesh!

YMMV, but if your issues are through Home on an Android device, and you have an IOS device, I suggest giving it a go on IOS.

Re: stuck forever on adding wifi point to wifi network

Steelo — Fri, 24 Jan 2025 01:58:56 GMT

Thanks for the advice, iPhone for the win.

I setup using the home app on a iPhone and everything is now working.

How dumb that google apps do not work on google devices !!