topic Re: All Google WiFi speakers crackling in Home Automation

All Google WiFi speakers crackling

Luke_ire — Thu, 20 Feb 2025 12:07:36 GMT

I have 4 Google WiFi points, 1 mini, and 1 home hub. I have stopped using these for the mesh WiFi over a year ago as it has consistently depleted over time. But regardless of that, yesterday all speakers crackle when the assistant is speaking and only then.. music seems ok. I have reset all, both via the app and by unplugging and plugging back in individually.

Re: All Google WiFi speakers crackling

homerunny — Thu, 20 Feb 2025 13:24:22 GMT

I use nest mini and suddenly it crakles when assistant is speaking like you. I tested with youtube music premium, it worked well. I reset the device, it seems same. I think it is software problem.

Re: All Google WiFi speakers crackling

Luke_ire — Thu, 20 Feb 2025 13:33:35 GMT

Yes, I think software, if it was hardware it wouldn’t happen to all speakers at once.

Re: All Google WiFi speakers crackling

homerunny — Thu, 20 Feb 2025 13:44:19 GMT

yup. and if it was hardware problem, music shouldn't work well. Buy the way, did you turn off the ultrasound sensing? And I also want to know your mini version. My version is 3.75.456944.

Re: All Google WiFi speakers crackling

Danicarvalho — Thu, 20 Feb 2025 15:54:21 GMT

Estou tendo o mesmo problema com minhas Google nest mini

Re: All Google WiFi speakers crackling

Hyunkim — Thu, 20 Feb 2025 17:04:21 GMT

I have that problem since yesterday

Re: All Google WiFi speakers crackling

AndersC — Mon, 24 Feb 2025 01:32:24 GMT

Hi there,

Thank you for posting in the community. I understand you've been experiencing some inconveniences with your speakers. I'm happy to help.

To better understand your concern, please provide the following information:

Are your devices connected to the same network?
Have you recently made any changes to the network where your speakers are connected?
Please confirm whether you have performed a factory reset on your devices as indicated in the article "Factory reset Google Nest or Home speakers or displays."

Please keep me posted.

Regards,

Anders

Re: All Google WiFi speakers crackling

Luke_ire — Mon, 24 Feb 2025 02:42:29 GMT

Hi Andres,

Thank you for reaching out,

All speakers are connected to the same network

there has been no change to the network

i have factory reset them all and reconnected them to the network, and still crackling.

regards

luke

Re: All Google WiFi speakers crackling

AndersC — Tue, 25 Feb 2025 00:14:18 GMT

Hi @Luke_ire,

Thank you for the update about the troubleshooting you've performed. Based on this information, please confirm whether you performed the following:

Confirm if the device constantly experiences the speaker quality inconvenience:
- Command "Okay Google," then: "What time is it?" "What's the weather?" "Is it going to rain tomorrow?"
Check if the inconvenience occurs with a specific music service:
- Confirm that a music service works when you command, "Okay Google, play music."
Remove the base of the speaker or display (if applicable):
- Remove the base of the device and test if the poor audio quality is a result of a loose base cover.

Let me know how it goes.

Regards,

Anders