topic Re: Doorbell history not working in Home Automation

Doorbell history not working

Festevez — Sat, 22 Feb 2025 22:50:33 GMT

Why is it my that my doorbell sometimes record and save history but when I go back to it, the history is not there and it could be within the same day and sometimes it’s not recording at all. Overall, it’s not recording all of the activity I have going on within that day. And the ones that I do record it deletes it. It’s telling me no history for yesterday the day before that and the day before that, etc., when I had activity

Re: Doorbell history not working

MplsCustomer — Sun, 23 Feb 2025 02:55:55 GMT

@Festevez

Do you have a Nest Aware or Nest Aware Plus subscription? Which doorbell do you have?

Re: Doorbell history not working

Rusell — Tue, 25 Feb 2025 20:30:05 GMT

Hi Festevez,

Thank you for porting in the community. I'm sorry to hear that video history isn't saved in the app but sometimes it isn't recording at all. I'm happy to help you!

At the moment, i need to ask a few questions to give the correct troubleshooting:

What type of Nest doorbell do you have?
Does the live feed work fine?
Has the Nest camera worked in the past?
When did the inconvenience start?
Do you have any active subscriptions?
How far is the Nest doorbell from the router?

@MplsCustomer Thank you for your help!

Keep me posted.

Best regards,

Rusell.

Re: Doorbell history not working

Festevez — Tue, 25 Feb 2025 22:58:54 GMT

Yes, I have excellent live feet and its still working. 2 cameras about 15 feet away from the Router. This started happening about a month ago. No, I don’t have a subscription. Is this doorbell camera required to have a subscription, In order for it to work?

Re: Doorbell history not working

MplsCustomer — Tue, 25 Feb 2025 23:05:57 GMT

@Festevez

If you have 1st gen Google Nest cameras and doorbells in the Google Nest app and do NOT have a Nest Aware subscription, then you have access only to snapshots of events that occurred in the most recent 3 hours. If you have 2nd gen Google Nest cameras and doorbells in the Google Home app and do NOT have a Nest Aware subscription, then you have access only to event video history for events that occurred in the most recent 3 hours.

Here are Help topics explaining more:

https://support.google.com/googlenest/answer/9681538

https://support.google.com/googlenest/answer/13315909