topic Re: Grid connect devices offline in Google home in Home Automation

Grid connect devices offline in Google home

AaronA — Mon, 13 Jun 2022 04:21:17 GMT

I've connected the grid connect app to Google home app. I see the devices (lights) that are on grid connect but home says they are offline and can't access them. All are working fine through grid connect app. Have unlinked and relinked multiple times.

Re: Grid connect devices offline in Google home

Azarco — Thu, 16 Jun 2022 17:29:31 GMT

Hey AaronA,

Sorry for the trouble this has caused you — let's sort this out.

A few questions: was it working before? If so, were there any recent changes on your network?

Give these steps a try:

Reboot your Google Home, smart lights and router to refresh the connection.
Say the voice command, “Hey Google, sync all devices."
Uninstall and reinstall your Google Home app.

Let us know how it goes.

Thanks,

Alex

Re: Grid connect devices offline in Google home

AaronA — Sat, 18 Jun 2022 22:44:00 GMT

1st time linking grid connect device. So no they haven't worked with Google home before. They work perfectly with grid connect app.

I restarted all devices and rebooted home. Restalled app. All is the same. The links all say offline

Re: Grid connect devices offline in Google home

Azarco — Mon, 20 Jun 2022 18:09:12 GMT

Hey AaronA,

Thanks for trying those steps.

Could you try resetting your Google Home to its default settings?

Best,

Alex

Re: Grid connect devices offline in Google home

Azarco — Thu, 23 Jun 2022 19:11:05 GMT

Hey AaronA,

Checking back in — did resetting your device work? Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Regards,

Alex

Re: Grid connect devices offline in Google home

Azarco — Fri, 24 Jun 2022 19:12:28 GMT

Hey AaronA,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Thanks,

Alex

Re: Grid connect devices offline in Google home

AaronA — Sun, 26 Jun 2022 02:45:19 GMT

I rebooted, reset Google speaker. Reinstalled google home unlinked then relinked grid connect. everything that was suggested . Nothing worked then out of the blue it started working, the next day it stopped again.

Re: Grid connect devices offline in Google home

Azarco — Sun, 26 Jun 2022 17:32:34 GMT

Hi AaronA,

We appreciate the update. Could you try removing your Grid connect devices to the app then, add it again after rebooting your devices.

Best,

Alex

Re: Grid connect devices offline in Google home

Azarco — Wed, 29 Jun 2022 17:38:04 GMT

Hey AaronA,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Thanks,

Alex

Re: Grid connect devices offline in Google home

AaronA — Wed, 29 Jun 2022 20:00:18 GMT

I've already tried that several times to no avail.

Re: Grid connect devices offline in Google home

Azarco — Wed, 29 Jun 2022 20:28:55 GMT

Hey AaronA,

We appreciate your patience. Do you have other smart home devices? If so, are you getting the same result? If possible, could you try setting up your Grid connect devices and Google Home using a mobile hotspot?

Thanks,

Alex

Re: Grid connect devices offline in Google home

AaronA — Thu, 30 Jun 2022 07:46:07 GMT

My Arlec smart lights (on grid connect) work perfectly on Google home, it's just the deta grid connect smart triple gang torch light switch. It works fine on the grid connect app

Re: Grid connect devices offline in Google home

Azarco — Sat, 02 Jul 2022 18:23:32 GMT

Hey AaronA,

Thanks for the update.

Since your Arlec smart lights are working on your Google Home, there might be some changes or updates that were sent to your grid connect smart triple gang torch light switch that caused the behavior, try removing it from your Grid connect app and add it again. If you'll get the same result, we'd suggest contacting Grid connect support for additional assistance. We appreciate your patience.

Best,

Alex

Re: Grid connect devices offline in Google home

Azarco — Tue, 05 Jul 2022 18:32:49 GMT

Hey AaronA,

Bumping in — have you tried contacting Grid connect support?

Thanks,

Alex

Re: Grid connect devices offline in Google home

AaronA — Wed, 06 Jul 2022 08:24:56 GMT

No not yet

Re: Grid connect devices offline in Google home

Azarco — Wed, 06 Jul 2022 16:20:57 GMT

Hey AaronA,

Thanks for the update. Let us know if you had the chance to contact them.

Best,

Alex

Re: Grid connect devices offline in Google home

Azarco — Sat, 09 Jul 2022 17:00:53 GMT

Hey AaronA,

Just making sure if everything is sorted out — still need our help with this?

Thanks,

Alex

Re: Grid connect devices offline in Google home

Azarco — Sun, 10 Jul 2022 17:11:47 GMT

Hey AaronA,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex

Re: Grid connect devices offline in Google home

AaronA — Sun, 10 Jul 2022 21:46:51 GMT

Sorry for late response I'm waiting on grid connect support to get back to me. Thanks for all the help.

Re: Grid connect devices offline in Google home

Azarco — Sun, 10 Jul 2022 21:58:50 GMT

Hey AaronA,

Gotcha. Thanks for letting us know, we're here if you have any questions or concerns with any of your Google Home or Google Nest speakers.

Best,

Alex