topic Re: Firefox login problem with Google Nest in Home Automation

Firefox login problem with Google Nest

Killjoy69 — Sat, 05 Oct 2024 16:23:46 GMT

When I try to "Sign In with Google" to access my Nest Cams and thermostat it loops back to the sign in screen.

This problem can be recreated by:

1) Visit home.nest.com
2) Click "Sign In with Google"
3) Select my Google account to login in

As soon as I select my Google account I am kicked back to the login screen in step #1.

Running Windows 11. Firefox version 131.0 64-bit. I have cleared all history, cookies, restarted my PC, etc.

To my knowledge, nothing has changed on my end. I even, temporarily, turned off anti-virus and Malwarebytes and still had the same issue.

I can login, successfully, with Chrome but FireFox is my browser of choice.

Re: Firefox login problem with Google Nest

chaconmorales — Tue, 08 Oct 2024 20:47:32 GMT

Hi Killjoy69,

Thank you for posting here in the community. I'm sorry that your Google Nest Account is not working as expected when using the web version for the Firefox browser. But no need to worry, help is here.

Since you have already checked the basics, here are some additional troubleshooting steps you can try:

If you're having trouble logging in, double-check your email address and password. You can also try resetting your password through Google's password recovery process.

App and Device Issues:

Check for browser extensions: Some extensions might be blocking the sign-in process. Try disabling them temporarily.
Browser Update: Ensure you're running the latest version of the Firefox browser app. Updates often contain bug fixes and performance improvements related to login functionality.
Uninstall and Reinstall: If the problem persists, consider uninstalling and reinstalling the Firefox app. This will ensure a clean installation and remove any corrupted data that might be causing the login issue.
Contact Firefox Support: If the issue persists, reach out to their support channels for troubleshooting guidance or potential solutions.

Please follow this good article if you need to Troubleshoot Nest app sign-in issues

Let me know if you need further assistance.

Regards,

Mario

Re: Firefox login problem with Google Nest

JayeDee — Sun, 08 Dec 2024 19:40:45 GMT

I too am having issues logging into the Nest app and site via my Android device and Firefox on my desktop. I am forced to use Chrome (which I do not like) to login which I resent being forced to do 🤨.

Re: Firefox login problem with Google Nest

hervam — Fri, 27 Dec 2024 05:17:52 GMT

I have exactly the same problem with my Macbook Pro... I don't want to uninstall and reinstall my FF... I have too much information to take care of in case of re-installation so it's not an option. I've deleted all cookies related to Nest. When I try to login from a "private" window - then login works and I may access my home in Nest. But when I try to do the same from my "public" window (with multiple tabs open in it) - the login cycles thru Google login and returns back to the same prompt, exactly as OP described it. So the problems is not hardware or OS related... it's something either FF or Google related.

Re: Firefox login problem with Google Nest

appel — Sun, 11 May 2025 17:34:41 GMT

I know this is an old thread, but just in case it helps someone else wandering in here, what finally fixed it for me was to disable "Enhanced Tracking Protection" for both home.nest.com and accounts.google.com. You can disable this via the shield icon to the left in the address bar. Note that it needs to happen on both URLs for it to work.

Re: Firefox login problem with Google Nest

hervam — Sun, 11 May 2025 17:32:09 GMT

Your solution works! My problem with the Nest has been resolved. Thank you very much.

Re: Firefox login problem with Google Nest

appel — Sun, 11 May 2025 17:33:47 GMT

Happy to hear it! This was driving me up the wall for months. 🙂