Google Nest hub update bricked my beloved hub max

BookemDanno77 — Sat, 31 May 2025 13:17:12 GMT

Hub Max, which I had for 15 months, had been my favorite device until I woke up one morning to the screen being stuck with the G logo. I rebooted, the same. I did a hard reboot, and it made the problem worse…black screen. I tried all recommended steps, including buying a new power cord - nada.

Tech support, although friendly, could do nothing. After speaking with his supervisor, offered only a $25 credit to the Google store. I am infuriated. 3 months after the warranty runs out, and a defective update, which is entirely Google’s fault, and this is the best they can do.

There were numerous similar complaints I found all over social media, dating back over a year. This is something that Google has clearly known about, but failed to address. Unacceptable.

Re: Google Nest hub update bricked my beloved hub max

moralesvicente — Tue, 03 Jun 2025 23:25:44 GMT

Hello BookemDanno77,

Thanks for reaching out to the Google Nest Community Forum. I'm sorry to hear that your Google Nest hub got stuck on the G logo; I appreciate your effort and time in taking previous troubleshooting steps, and I understand it's frustrating since you didn't get the resolution that you expected. But no worries, I'd be happy to help!

To continue addressing the situation, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,

Daniel

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Google Nest hub update bricked my beloved hub max

Re: Google Nest hub update bricked my beloved hub max