Goggle Floodlight only has one functioning light, support usless

MykeVS — Fri, 15 Jul 2022 16:47:26 GMT

I'm exhausted talking to Google support so i figured i would post this here for others. After spending countless hours on the phone with support, and god knows how many cases I've opened, i guess my next stop is the better business bureau. Long story short is i bought a floodlight with camera, paid $170 for installation. After the installation only one light would go on. I called support to request a replacement. They sent me a link to order a refurbished device at the same cost as the new equipment which is really wrong. So i called to stop it, but they sent it anyway. So now I have two of these things, perhaps I'm the unlucky one who has the only defective device in history but i now have two of these things. So after about 10 cases, i acquiesced and said just install the refurbished one and I'll return the old one. But google is telling me i need to pay for the installation all over again. So the install cost me $170, when the technician came he hit me up for another $150 to wire it, and now wants another $100 to replace the old one. So the install is costing me more than the unit, every call to Google goes in a circle and ends in emails with links to the useless website or "'we'll get back to you" but of course no one does. Do yourself a favor and buy it from Amazon and avoid ending up like me.

topic Goggle Floodlight only has one functioning light, support usless in Home Automation

Goggle Floodlight only has one functioning light, support usless