topic Re: Support not willing to help in Home Automation

Support not willing to help

Ukrainian — Sat, 21 Jun 2025 15:11:21 GMT

Trying to use THERMOSTAT. Wanted to download app on Iphone, but it says ( APP NOT AVAILABLE in your country or region ). I am using UKRAINIAN Apple ID !!

Called support. Problem was not solved

When ?? I can expect to be able to download app from Apple STORE? with UKRAINIAN apple id

Re: Support not willing to help

David_K — Sat, 21 Jun 2025 15:25:47 GMT

@Ukrainian

The reality is Google Nest and Google Home devices are not sold or supported in Ukraine, which is why the app is not available there and the support team couldn't assist you. The only workaround that may work for you, unsupported, is to sign into the App Store using an Apple ID from a supported country.

Re: Support not willing to help

Ukrainian — Sat, 21 Jun 2025 15:33:22 GMT

THIS IS NOT A PROBLEM SOLVING.

Very unsatisfied with NEST product and support

Re: Support not willing to help

David_K — Sat, 21 Jun 2025 15:35:08 GMT

First, please understand product experts are not Google employees, we volunteer our time to support others in the community.

I understand you're frustrated but it doesn't change the fact the products are simply not sold or supported where you live unfortunately, hence the app not being available. I offered you a potential unsupported workaround and will leave it at that.

Re: Support not willing to help

Ukrainian — Sat, 21 Jun 2025 16:05:34 GMT

Ok. Understood! My apologies

Now, connect me to GOOGLE EMPLOYEE. I need a problem solution

Wanted to speak with someone else (someone who who can fix a problem) over the phone, but couldn't

Re: Support not willing to help

David_K — Sat, 21 Jun 2025 17:00:25 GMT

If you would prefer, here is how to contact the Google Nest support team directly. However, it’s likely they will tell you the same thing, as there is no official solution here I’m afraid.

Go to Contact Us - Google Nest Help
Select an appropriate option, type a brief description of the issue, then click "Next".
Click "Other", then click "Next step" until you see the contact options.
Choose to get a call or call or chat with the team as available in your country.