topic Re: Nest Battery Not Holding Charge in Home Automation

Nest Battery Not Holding Charge

gmarkoutsas — Wed, 26 Jul 2023 11:50:45 GMT

I own two Nest Thermostats. One of my units recently went dead on me. I plugged it into a cable and it powered back on but only for a short period of time. I then began reading threads that it could be the furnace or the power supply so I thought to plug it directly into my other NEST cradle only to discover is the unit itself that is not holding a charge and not the power supply or furnace. The reason I know this, the other unit plugged in to the malfunctioning units cradle is working just fine.

The unit is only a few years old, so I'm wondering if the battery is just completely depleted - if so, is there a way to change the battery or do I now need to invest in a new unit?

Re: Nest Battery Not Holding Charge

Markjosephp — Tue, 01 Aug 2023 06:43:26 GMT

Hello gmarkoutsas,

I'm sorry to hear you're having an issue with your Nest Thermostat that won't hold its charge. I'd be happy to take a look at this for you.

The Wi-Fi connection is unstable, the connection between the thermostat and the router has interference, and it may have power issues that have been overlooked for a long time. These are some of the possible reasons why your Nest Thermostat drains its battery. To isolate:

How far away is the thermostat from the router?
Are you getting any wiring reports or message codes in its settings?
Do you have a zoned system?
Do they have a common wire connection to provide adequate power?
Please gather its power readings in the Technical Info settings.

I'll look forward to your response.

Regards,
Mark

Re: Nest Battery Not Holding Charge

Markjosephp — Fri, 04 Aug 2023 06:46:46 GMT

Hey there,

Checking back in — how's it going? To better diagnose your thermostat's behavior, please let us know more about it with the questions above so we can move forward.

Thanks,

Mark

Re: Nest Battery Not Holding Charge

gmarkoutsas — Thu, 24 Aug 2023 01:35:53 GMT

The nest is still malfunctioning. Sometimes it works sometimes it doesn't. Looks like I need to replace it.

Re: Nest Battery Not Holding Charge

gmarkoutsas — Fri, 25 Aug 2023 01:13:18 GMT

Now it won't even turn on even when I directly plug it into a charging cord. Is there some kind of warranty on these things. It's not that old.

Re: Nest Battery Not Holding Charge

Markjosephp — Sat, 02 Sep 2023 04:31:48 GMT

Hi gmarkoutsas,

I know it has been a while, and I'm sorry to hear the issue still persists. Let's sort this out.

Could you please fill out this form with the needed information? A member of our senior support team will be in touch over email to help. Let me know once you're done.

Regards,

Mark

Re: Nest Battery Not Holding Charge

zoeuvre — Mon, 04 Sep 2023 23:33:21 GMT

Hey there,

We've received your form; thanks for filling it out. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

All the best,
Zoe

Re: Nest Battery Not Holding Charge

Dowro07 — Wed, 15 Nov 2023 13:01:16 GMT

Hey Mark. I am having a similar problem. I have 2 Nest Thermostats. First one is a 5 wire set up and works fine. Second one is a 2 wire (W1 & RH). The Nest internal battery is only holding a charge for 24 hours. Both have been installed for 8 months and we’re working fine for 7 months. I think the internal battery is bad. I would like a replacement.

Re: Nest Battery Not Holding Charge

RenzJ — Wed, 22 Nov 2023 18:05:53 GMT

Hi everyone,

@Dowro07, thanks for visiting the Google Nest Community, we wanted to look deeper into your case. Please answer the following:

What type of Nest Thermostat do you have?
What is the make and model of your HVAC?
How far away is the thermostat from the router?
Are you getting any wiring reports or message codes in its settings?

Let's gather power readings of the Nest Thermostat. Follow the steps below:

For the Nest Learning Thermostat and Nest Thermostat E:

Press the thermostat ring to bring up the Quick View menu.
Turn the ring to Settings and press to select.
Turn the ring to Technical Info and press to select.

For the Nest Thermostat 2020:

Tap the touch bar to bring up the Menu view.
Slide your finger down to Settings, then tap to select.
Slide your finger to Equipment > Power Info.

I look forward to your response.

Thanks for the help here, Mark and Zoe.

Best,

Renz

Re: Nest Battery Not Holding Charge

TrishaD — Mon, 22 Jan 2024 01:28:16 GMT

My nest learning thermostat randomly disconnected from my wifi 2 months ago, will not reconnect or even recognize any network. Now it won't hold a charge either on the base or by USB. The entire unit quit on us on the coldest weekend of the year! Is there a replacement option? We have had this unit for less than a year!

Re: Nest Battery Not Holding Charge

Jenelyn_O — Thu, 25 Jan 2024 17:21:10 GMT

Hi TrishaD,

I'm sorry for the trouble this may have caused you. To confirm, in what country are you located? How long did you charge your Nest Learning Thermostat to a USB charger?

Thanks,

Jenelyn

Re: Nest Battery Not Holding Charge

SlSmith — Sun, 05 May 2024 11:27:43 GMT

TrishaD I’m having the same issue

Re: Nest Battery Not Holding Charge

queeniema — Tue, 14 May 2024 21:20:59 GMT

My nest 3nd has been in almost seven years. Recently there was a low battery problem, the USB battery could not be charged, but it did not show a black screen. Do I need to change the battery? Or contact customer service directly? Is there a customer service number?

Re: Nest Battery Not Holding Charge

Fedup2 — Mon, 01 Jul 2024 06:56:09 GMT

I’m in the same boat one unit works, the other conked out. I regret buying this “smart” device. My AC keeps cycling on and off with no way for me to stop it. Spare me how this saves ANY kind of energy. Reading the non helpful replies to an obvious crappy product makes my blood boil. Will be trashing Google nest on every retail site until this is fixed. Hopefully the contractor who installed this brings me a new unit. Waste of money!!!

Re: Nest Battery Not Holding Charge

Kinganfey85 — Thu, 08 Aug 2024 20:37:39 GMT

I have 2 cameras that I bought recently and one of my cameras is doing the same it want hold charge. I’ve only had them 2 Weeks and it has died twice

Re: Nest Battery Not Holding Charge

Rcap — Sun, 25 Aug 2024 23:26:41 GMT

Mines doing the same, but the hottest weekend

Re: Nest Battery Not Holding Charge

Rsevcik16 — Wed, 28 Aug 2024 03:20:21 GMT

I also have 2 gen3 nest learning thermostats. About a week ago the upstairs unit stopped working. It sometimes turns on for about 30 seconds and then says it has to shut down because the battery is low. I removed the unit and plugged it into a usb charger for 3-4 hours. When I reattached it to the base it turns on for less than a minute and then shuts down because the battery is low. If I attach it to the base for the other unit I have the same issue. I can attach the downstairs unit to the upstairs base and everything works fine. It seems like the upstairs unit has a bad battery. Both units are about 9 months old. Is there a way to get a replacement unit under warranty?

Re: Nest Battery Not Holding Charge

Lesliep — Sun, 13 Oct 2024 19:13:58 GMT

Same problem here but with 2 gen 1 thermostats. Able to get unit back up and running and on line for a few hours after charging via cable. Don’t even know if I have this c wire but- how do I tell? Have had these 10 years plus. Please help.

Re: Nest Battery Not Holding Charge

catheryn — Fri, 18 Oct 2024 00:27:37 GMT

Hello @Lesliep,

Thanks for posting in the community. I apologize for the inconvenience you are having with your Nest thermostat.

I understand you are having issues with the thermostat's battery, but no worries; let's work together on it.

First of all, please share the following information:

What type of Nest thermostat do you have?
When did the issue first occur?
Is the thermostat's display seated properly?
Are all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires)?

Once you share this information, we can gather the right information to make your device work as expected.

Thanks in advance,

Catheryn.

Re: Nest Battery Not Holding Charge

Gunnerlove — Tue, 29 Oct 2024 22:41:17 GMT

Doorbell camera died I took it off the wall and put it to charge. For a couple of hours and it’s still not charged would like to know what’s wrong with it