topic Re: Google Assistant on JBL Link giving wrong time! in Home Automation

Google Assistant on JBL Link giving wrong time!

jamesmflint — Wed, 24 Nov 2021 14:39:17 GMT

Hey!

I have google assistant on a JBL Link speaker and I have noticed recently that when I say "Good Morning" to start the routine, I am getting a time zone that is -8 hours! I am in the UK, so on GMT, yet I seem to be getting PST time. The rest of the routine all works OK, it gives me the correct weather for my location and starts the radio.

Weirdly if I say "Good Morning" to one of the actual Google Mini's, it works fine and I get the correct time therefore it must be the JBL - it even happens on both JBL speakers I have. If I purely ask the JBL the actual time, I get the right time.

Really weird situation. Any ideas anyone??

Re: Google Assistant on JBL Link giving wrong time!

daicol — Thu, 25 Nov 2021 23:27:16 GMT

Same issue here. I'm in Oz but I get an American time. Phone routines work fine but JBL is stuffed

Re: Google Assistant on JBL Link giving wrong time!

jamesmflint — Fri, 26 Nov 2021 08:26:22 GMT

Very strange. At least it's not just me!

Re: Google Assistant on JBL Link giving wrong time!

Where2how — Fri, 26 Nov 2021 08:44:09 GMT

yes we have been getting the same recently. Hopefully JBL will resolve it soon.

Anyone any idea why it suddenly started as I'm not aware of any change to the JBL speaker.

Re: Google Assistant on JBL Link giving wrong time!

KOS — Sat, 27 Nov 2021 00:22:13 GMT

Same problem, noticed it over the past few weeks. Interesting to hear that it's international. I live in Sydney and it's 5 hours off every time I say 'Good Morning'. It get's my location correct though...

Re: Google Assistant on JBL Link giving wrong time!

Sesi — Sat, 27 Nov 2021 00:35:47 GMT

Same me in Thailand.I say good morning but they and me good afternoon!!!! 4day already.

Re: Google Assistant on JBL Link giving wrong time!

daicol — Sat, 27 Nov 2021 01:37:41 GMT

I have a query open with JBL, I will let you know what they say. Don't waste your time doing resets, removing etc. It probably was an update of change in the Google processes routines.

Here's my fw and sw details:

Sys FW v 1690, Cast FW 1.44.219548

They are pushing for a receipt, which I can't find so it may fall on death ears. If anyone has a proof of purchase in Australia then push it my way!

Re: Google Assistant on JBL Link giving wrong time!

daicol — Sat, 27 Nov 2021 01:42:20 GMT

Email these guys with the problem

support@harman.com

They are the company who support JBL. They need a proof of purchase and the serial number (found underneath).

They also need to know when the problem started. Good luck!

Re: Google Assistant on JBL Link giving wrong time!

Wyngit — Sat, 27 Nov 2021 22:47:42 GMT

I have this exact problem in Singapore, but with Harman Kardon citation speakers.

Re: Google Assistant on JBL Link giving wrong time!

LondoMollari — Thu, 02 Dec 2021 16:27:55 GMT

In the US, EST: Last week, at 12:53 pm I said "Good Morning". Google on my JBL Link said the time was 9:53 am, then proceeded to give me news updates "from NPR @ 5pm today" and "from NPR Politics @ 3pm today". Bizarre. It's been like this for at least 2 weeks - I hope someone can find an answer soon!

Re: Google Assistant on JBL Link giving wrong time!

Where2how — Wed, 08 Dec 2021 14:36:32 GMT

Just heard from Harman Intl the ownersmof JBL as follows "Our Technical Team has looked into your case and have inform me that they and Google are aware of the issue and currently working on a software update to remedy the problem. However, we do not have a time frame as to when this update will be available."

Re: Google Assistant on JBL Link giving wrong time!

LondoMollari — Wed, 08 Dec 2021 15:11:44 GMT

Thank you, I went to their website & was dreading having to contact them! The response you received isn't exactly confidence-inspiring from Harman's side, but I appreciate the hell out of you sharing it!

Re: Google Assistant on JBL Link giving wrong time!

jamesmflint — Wed, 08 Dec 2021 15:16:11 GMT

Great! Thanks for this update. Guess we will wait and see!

Re: Google Assistant on JBL Link giving wrong time!

daicol — Sun, 12 Dec 2021 01:33:22 GMT

Hi all. My routines time is correct again. How are you all getting on?

System firmware version: 1690

Cast firmware: 1.44.219548

Seems like the same version as before so no product update ? ? ? Server issue?

Re: Google Assistant on JBL Link giving wrong time!

Where2how — Sun, 12 Dec 2021 09:21:34 GMT

I agree. Mine gave me the correct time today.👍