topic Re: Connecting to Nest service in Home Automation

Connecting to Nest service

NestStorm — Sat, 18 Jan 2025 22:11:53 GMT

Does anyone know how I fix this issue.

If I log into the Nest App on Android I get the following message:

"There was a problem while connecting to the Nest Service. Try again in a few minutes"

I've been getting it for weeks everything i log into the app.

Thanks for any help.

Re: Connecting to Nest service

MplsCustomer — Sun, 19 Jan 2025 20:48:46 GMT

@NestStorm

Since there don't seem to be any other current reports of the Nest Service being down, have you tried just deleting and reinstalling the Google Nest app on your phone or Android device? You don't lose any settings; you just log back in with your same credentials after reinstalling.

Re: Connecting to Nest service

NestStorm — Sun, 19 Jan 2025 20:51:55 GMT

Hi. Thanks for the response. Yes have have done that and also factory reset the smoke alarms.

Re: Connecting to Nest service

MplsCustomer — Sun, 19 Jan 2025 20:54:15 GMT

@NestStorm

Maybe there is something funky going on with your Nest account. You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Re: Connecting to Nest service

maedacortez — Tue, 21 Jan 2025 21:15:40 GMT

Hi NestStorm,

Thanks for reaching out. I understand that you received the message. "There was a problem while connecting to the Nest service." I'm happy to assist you!

I see that you've already tried some troubleshooting steps. Please let me know if the inconvenience was resolved. If not, please let me know what you've tried so we can explore other options.

I will be awaiting your response.

Regards,

Manuel

Re: Connecting to Nest service

harry66 — Wed, 05 Mar 2025 10:47:10 GMT

Hi,

Did you manage to resolve this? I have been having the same issue on my Pixel9Pro phone over the past few weeks.

The home.nest.com website works fine from the same phone.

Likewise the Nest App works fine on my 2 iPads.

I also tried installing the Nest App on my work OnePlus Nord - and I get the same error message.

I have raised a support ticket with Google but they just ask me to try stuff resetting, uninstalling, clearing cache etc etc - which have made no difference.

They also tried to suggest it was a Wifi interreference issue?? How does that explain the iPads working fine and the home.nest.com website working fine?.

Re: Connecting to Nest service

Aks_01 — Wed, 13 Aug 2025 13:44:48 GMT

I have been having the same issue since May. It works for on iPad and iphones. Doesnt work on android devices. I have tried 3 Samsung mobile devices and get the same error message. I have never had any issues with ring. I have called up Nest customer service spending several hours with them and still not fixed.

Re: Connecting to Nest service

harry66 — Wed, 13 Aug 2025 19:09:45 GMT

It appears to work ok via a Chrome browser on an Android device.

The app also started working for me after a few days - I don't remember making any new changes prior to the resumption of service...