topic Re: Home won't link third party devices. in Home Automation

Home won't link third party devices.

HomeAllTheTime — Thu, 14 Jul 2022 10:09:02 GMT

I have a few lightbulbs and smart outlets from Mercury. Up until yesterday they were linked to home just fine. When I tried to turn on my lights Google replied that it couldn't access the lights and try to re-add them. I removed the lights, restarted the app, and tried to add them again. When I did, it also removed my smart outlets. When I try to link back the Home app to Geeni, I get a message that home couldn't find any devices in my Geeni account. I can use the Geeni app directly to turn these lights on and off just fine so I know my devices work. On a side note,. I also get this same message for my shark vacuum. Why am I no longer able to add third party devices?

Re: Home won't link third party devices.

rogerabbet — Thu, 14 Jul 2022 15:34:11 GMT

Mine did the same thing last night. I’ve had these lights and outlets for 2 years and now they all became unlinked last night.
will not link back up.

Re: Home won't link third party devices.

rogerabbet — Fri, 15 Jul 2022 00:33:35 GMT

Ok, got home and reset the modem, then restarted every Google speaker/hub I had. Able to link all light/switches now.

Re: Home won't link third party devices.

HomeAllTheTime — Sun, 17 Jul 2022 10:00:28 GMT

Seems the problem fixed itself. Although my Google still can't find my vacuum still at least my lights work.

Re: Home won't link third party devices.

Azarco — Wed, 20 Jul 2022 19:59:56 GMT

Hey folks,

We appreciate your time in providing us an update about what's happening with your devices.

HomeAllTheTime, to confirm, was your vacuum working before? Are you able to link your Shark Clean account in the Google Home app? If so, are you getting any message when controlling it? Check this guide to link your vacuum.

Best,

Alex

Re: Home won't link third party devices.

Azarco — Sat, 23 Jul 2022 20:31:36 GMT

Hey all,

Checking back in to make sure your concerns are addressed. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Kind regards,

Alex

Re: Home won't link third party devices.

Azarco — Sun, 24 Jul 2022 20:37:04 GMT

Hey folks,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Best,

Alex