topic Nest thermostat in Home Automation

Nest thermostat

TXCaddy — Thu, 04 Sep 2025 23:19:44 GMT

Hello, has anyone here had trouble with customer service overseas with the information that they see not being Correct? I have tried to contact Google in the US and it’s almost impossible. If anyone has an email or phone number that I could contact to help resolve this issue. I’ve owned my nest thermostat since 2010 and now they are stopping support on first and second generation thermostat. My friend got a email with a discount code to purchase new fourth generation thermostat. So I contacted customer service asking them if I could get a discount code since I’ve owned my thermostat in 2010. There’s system shows I just recently added to the app online, which is not true.. I’ve been using the app ever since I installed it back in 2010 and had to connect to Google home in 2023. So any help or guidance would be appreciated.

Re: Nest thermostat

Derickf — Mon, 08 Sep 2025 00:28:17 GMT

Hi @TXCaddy,

Thank you for posting in the community. I’m sorry to hear that you didn’t receive the email about upgrading your current Nest Thermostat to a newer one with a promotion code. We understand how frustrating this may be but we appreciate you contacting us via phone and all the relevant information shared. Don't worry, help is here.

The team would like to know more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Please feel free to post again if you have any other questions.

Derick.

Re: Nest thermostat

Derickf — Wed, 10 Sep 2025 06:41:16 GMT

Hello again,

We haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Best regards.

Derick.