topic Re: Can I stop Screen Timeout? in Home Automation

Can I stop Screen Timeout?

Big_Al_Walsall — Thu, 21 Jul 2022 11:55:57 GMT

I want to use my Nest Hub to display my Tapo camera all the time. The feed works well but the screen reverts to the Clock after a few minutes. How can I prevent the timeout and keep the camera on permanently? NOTE: toggling the switch in the Home app display settings does not work. Nor does unplugging or rebooting the Nest Hub.

Re: Can I stop Screen Timeout?

stephen_73 — Fri, 22 Jul 2022 00:21:19 GMT

Following !!

Re: Can I stop Screen Timeout?

Azarco — Sun, 24 Jul 2022 17:42:14 GMT

Hey folks,

Thanks for posting.

The wired Nest cameras should stream live video for up to 4 hours. If your Nest camera or doorbell is on battery power, it can only stream for up to 5 minutes. After 5 minutes, you need to reactivate the live stream in the app to continue with the stream. However, Google doesn't have any information about the stream duration for third-party cameras. You might want to contact your camera manufacturer for additional information.

Best,

Alex

Re: Can I stop Screen Timeout?

Azarco — Wed, 27 Jul 2022 17:44:10 GMT

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

Re: Can I stop Screen Timeout?

Big_Al_Walsall — Wed, 27 Jul 2022 19:14:03 GMT

Hi Alex. Nobody has yet managed to resolve the issue.

Re: Can I stop Screen Timeout?

Azarco — Sat, 30 Jul 2022 18:59:38 GMT

Hey Big_Al_Walsall,

We understand. Have you tried contacting your Camera manufacturer to ask information about how long it will stream on a smart display. Also, we don't have a way to stream the camera permanently on any Google Nest displays.

Cheers,

Alex

Re: Can I stop Screen Timeout?

Azarco — Tue, 02 Aug 2022 19:02:07 GMT

Hey Big_Al_Walsall,

How't it going with your Nest Hub and camera? Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Best,

Alex

Re: Can I stop Screen Timeout?

Big_Al_Walsall — Tue, 02 Aug 2022 19:33:46 GMT

I have tried all the settings but to no avail, and nobody has put forward any solution.

Re: Can I stop Screen Timeout?

Azarco — Tue, 02 Aug 2022 21:10:16 GMT

Hey Big_Al_Walsall,

We understand. While it's best to coordinate with your camera manufacturer for the duration of the streaming, we're always looking for ways to improve and we'll take it as feedback. I also suggest that you send feedback using your devices by saying, "Hey Google, send feedback," or by following the steps on this link.

If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex

Re: Can I stop Screen Timeout?

Big_Al_Walsall — Tue, 02 Aug 2022 22:12:47 GMT

Thanks Alex, I will send the feedback.

Re: Can I stop Screen Timeout?

Azarco — Tue, 02 Aug 2022 22:22:45 GMT

Hey Big_Al_Walsall,

Awesome! We appreciate your feedback. Let us know if you have other questions or concerns.

Best,

Alex

Re: Can I stop Screen Timeout?

cam86 — Mon, 26 Sep 2022 22:36:09 GMT

Hey, Alex. I want to use my nest hub to display information while cooking and listening to music but the screen always reverts back to the screen saver after a few minutes even though I'm actively using it as a display. Again, just as other people have said, the toggle switch in the home app does not do anything to solve this problem. Please advise, thanks!

Cam

Re: Can I stop Screen Timeout?

Jake — Wed, 09 Nov 2022 21:13:01 GMT

Hey there,

Sorry for the late reply. I wanted to check in with you. Thank you so much for the feedback, as we are always looking to improve our products. You can also submit feedback to our team as well. Please let me know if you have any questions from here.

Best regards,
Jake

Re: Can I stop Screen Timeout?

cam86 — Thu, 10 Nov 2022 00:34:14 GMT

Hey, Jake. A solution to make the screen stay awake would be great as mentioned above, thanks!

Re: Can I stop Screen Timeout?

Juni — Thu, 10 Nov 2022 16:54:19 GMT

HI folks,

@cam86, thanks for the repsonse. Try the steps below.

Open the Google Home App
Click the display device
Press the gear icon to open device settings
Scroll down to "Display," click it
Toggle the "turn off screen after 5 minutes of inactivity" option

Let me know how it goes.

Thanks,

Juni

Re: Can I stop Screen Timeout?

Big_Al_Walsall — Thu, 10 Nov 2022 20:44:36 GMT

Thanks Juni but I tried that and it does not work.

Re: Can I stop Screen Timeout?

Juni — Thu, 10 Nov 2022 22:25:01 GMT

Hi there,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Thanks,

Juni

Re: Can I stop Screen Timeout?

Azarco — Mon, 14 Nov 2022 17:36:32 GMT

Hey folks,

It's us again. Have you had the chance to fill out the form above?

Regards,

Alex

Re: Can I stop Screen Timeout?

Big_Al_Walsall — Tue, 15 Nov 2022 13:44:13 GMT

The form asks for information already provided in my original question.

Re: Can I stop Screen Timeout?

Juni — Thu, 17 Nov 2022 20:37:16 GMT

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step.

Best,

Juni