Complete reset needed on Nest cameras, google devices, and apps

Wendy4 — Sat, 27 Sep 2025 22:14:44 GMT

We have had our Nest cameras, Google Home, Google mini, and smart plugs for many years. We're not sure what has caused problems to our account, but the owner can no longer see or change anything any longer. We can only view using the secondary user accounts. We also weren't able to successfully migrate to google with our nest equipment. We'd like to remove the nest and google accounts entirely from our e-mail address, factory reset all the equipment and start over completely. Can someone give us instructions on how to do that?

Re: Complete reset needed on Nest cameras, google devices, and apps

MplsCustomer — Sat, 27 Sep 2025 23:06:27 GMT

@Wendy4

Here is a Help topic on factory resets for cameras:

https://support.google.com/googlenest/answer/9252162

Here is a Help topic on factory resets for speakers and displays:

https://support.google.com/googlenest/answer/7073477

We don't have any smart plugs, so I can't offer any suggestion there.

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

topic Re: Complete reset needed on Nest cameras, google devices, and apps in Home Automation

Complete reset needed on Nest cameras, google devices, and apps

Re: Complete reset needed on Nest cameras, google devices, and apps