topic Nest app to Google Home app in Home Automation

Nest app to Google Home app

gordonsc — Wed, 01 Oct 2025 19:03:18 GMT

After controls were transferred from the Nest app to the Google Home app I'm experiencing some issues with the familiar face detection.

On many occasions detecting familiar faces is a hit and miss although all settings are correct and no unfamiliar faces have been detected.

Anyone is experiencing these issues?

Re: Nest app to Google Home app

JuanCH — Tue, 07 Oct 2025 02:10:35 GMT

Hi gordonsc,

Thanks for reaching out to the community! I understand you're experiencing issues with the familiar face detection, it is missing familiar faces frequently, even though you've double-checked all your settings. No worries, I'm here to help!

To isolate the main issue, I have some questions for you:

What's your specific Nest device model? Please check out the following link for your reference: Technical specs for Google Nest cameras and doorbells
Just confirm, did you follow these steps to check if all the settings are correct?
Is your Google Home app updated? Please Visit our helpful article to check it: Update the Google Home app

Please keep me posted.

Sincerely,
Juan

Re: Nest app to Google Home app

gordonsc — Sun, 05 Oct 2025 08:16:27 GMT

Hello,

My nest doorbell is the Nest Hello doorbell wired.

I have followed all the steps as mentioned on your reply and I can confirm Google Home app is updated to the latest version.

Any suggestions?

Re: Nest app to Google Home app

JuanCH — Tue, 07 Oct 2025 02:16:10 GMT

Hi gordonsc,

Thanks for getting back to me! The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regards,
Juan