topic Re: Yale lock privacy mode in Home Automation

Yale lock privacy mode

Mdavis0351 — Sat, 16 Jul 2022 04:45:45 GMT

So I’m on vacation away from home and my Yale lock has gone offline. I placed the lock in privacy mode through the app before I left.

does anyone know if the Yale lock has a fallback plan to disable privacy mode when it loses connection ?

I’m pretty worried about not being able to get into my house because this lock lacks a physical key.

Re: Yale lock privacy mode

Mergy — Sun, 24 Jul 2022 20:16:57 GMT

I’ve also ran into this issue recently but I live 200 miles away from the home with the lock and other people need in from time to time and are unable to get in even with a code. How did you fix this issue?

Re: Yale lock privacy mode

Brad — Tue, 26 Jul 2022 17:51:37 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards,
Brad

Re: Yale lock privacy mode

Mergy — Tue, 26 Jul 2022 19:44:50 GMT

I do yes.

Re: Yale lock privacy mode

Brad — Tue, 26 Jul 2022 20:23:54 GMT

@Mergy

Here is a link to an article that goes over Privacy Mode, but Privacy Mode is was still enabled on the device before it went offline, so it should still stay in the same mode until it has connection again.

Best regards,

Brad

Re: Yale lock privacy mode

Mergy — Tue, 26 Jul 2022 20:48:14 GMT

So since my lock is offline currently I can’t unlock my door from my current location. How will the lock become online to use the app and turn privacy mode off and u lock the door?

Re: Yale lock privacy mode

Brad — Tue, 26 Jul 2022 22:05:21 GMT

@Mergy

You can't do anything about it remotely. I am afraid you need to probably restart the lock or the Nest Connect if you have one, at the location for it to get connected again. You can try to make sure that your app is working properly, that it's updated etc. but you will need a connection to the device to make any changes to it remotely.

Best regards,

Brad

Re: Yale lock privacy mode

Mergy — Tue, 26 Jul 2022 22:24:11 GMT

Ok so just as clarification when I show up again to the property with the lock I can connect to the lock with my phone and unlock it or restart it and get into the property? Is it just the home owner that can do this or Can other family members do this as well?

Re: Yale lock privacy mode

Brad — Wed, 27 Jul 2022 15:18:16 GMT

@Mergy

Only people with access to the lock can unlock. Unless there have been guest passcodes that have been shared, but the lock will need to be connected for anyone to gain access.

Best regards,

Brad

Re: Yale lock privacy mode

SteveT1 — Sun, 31 Jul 2022 05:20:30 GMT

Hi folks,

I appreciate the help @Brad. Checking in to see if you have further concerns about your Nest x Yale Lock? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

Re: Yale lock privacy mode

SteveT1 — Mon, 01 Aug 2022 08:48:00 GMT

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve