topic Re: My Setup Code is Only 6 Digits But it is Asking for 8 Digits in Home Automation

My Setup Code is Only 6 Digits But it is Asking for 8 Digits

Chihuahua_Mom — Tue, 28 Jan 2025 00:40:12 GMT

Help! I am trying to set up my new Nest outside camera (battery). My phone is not able to scan the tiny QR code so I was trying to do the setup using the setup code. However, when I use the setup code on the device it is only 6 digits. But the Google Hone app says it is too short because it wants it to be an 8 digit code. I tried entering the serial number and it said that is too long. I don’t know what to do. I tried chatting with someone in customer support and after an hour they finally figured out by mirroring my screen what I was talking about and wanted to do a system reset on the camera. I said they had wasted enough of my time because there was nothing wrong with the camera. The app detected the camera but I still need to enter a code. Has anyone seen this before?

Re: My Setup Code is Only 6 Digits But it is Asking for 8 Digits

MplsCustomer — Tue, 28 Jan 2025 16:23:23 GMT

@Chihuahua_Mom

There are no 8-character Setup Codes for Google Nest cameras.

When you attempted your setup, did you go to Settings | "+ Add", then select "Device", and then select "Google Nest or partner device"?

If you did, then I think you'll need to work with Support to resolve whatever is going wrong.

Re: My Setup Code is Only 6 Digits But it is Asking for 8 Digits

Chihuahua_Mom — Tue, 28 Jan 2025 16:58:20 GMT

That is what I selected and I also did it while they watched it with my phone being mirrored. They could not figure it out. I removed the app and re downloaded it. I did a factory reset in the camera. I didn’t have anymore time for them yesterday since it had been well over an hour. I will try again today. If it doesn’t work, I guess I will have to return it and maybe try a different brand.

Re: My Setup Code is Only 6 Digits But it is Asking for 8 Digits

MplsCustomer — Tue, 28 Jan 2025 17:03:24 GMT

@Chihuahua_Mom

If you deleted and reinstalled the Google Home app, and did a factory reset on the camera, it would seem the only remaining cause would be that the camera is defective. I'm surprised Support didn't offer to replace it.

We've had a battery camera for over three years, plugged in with the optional power cable. Unlike reports in this forum from customers whose camera is running on battery power, ours has been online and "Live" continuously.

Re: My Setup Code is Only 6 Digits But it is Asking for 8 Digits

Chihuahua_Mom — Tue, 28 Jan 2025 17:21:42 GMT

Those were suggestions they made. I did them on my own last night after I got off the phone because I had to be someplace and I had already been on the phone with them for almost 1.5 hours to get them to the point of just figuring out what I meant about an 8 digit code vs a 6 digit code. This was also over chat. I am going to also contact them again and hopefully get someone on a call today.

Re: My Setup Code is Only 6 Digits But it is Asking for 8 Digits

sicsacol — Thu, 30 Jan 2025 21:31:30 GMT

Hi folks.

Thanks for posting in the community forum. @MplsCustomer, appreciate your help in this post.

@Chihuahua_Mom, I'm sorry to hear you're having difficulties setting up your Nest camera in the app. No worries, I'm here to help. Have you had a chance to contact our support via phone? If so, is the issue resolved?

Let me know if you're running into any trouble or still need help.

Sincerely,

Jonathan

Re: My Setup Code is Only 6 Digits But it is Asking for 8 Digits

karlthor — Sun, 19 Oct 2025 16:13:41 GMT

This is happening to me, too. I cannot find an answer!

Re: My Setup Code is Only 6 Digits But it is Asking for 8 Digits

karlthor — Mon, 20 Oct 2025 22:19:40 GMT

I have the same problem and cannot solve it.

Re: My Setup Code is Only 6 Digits But it is Asking for 8 Digits

MplsCustomer — Tue, 21 Oct 2025 01:32:54 GMT

@karlthor

Perhaps you should consider contacting Support. There are no 8-character Setup Codes for Google Nest cameras and doorbells.

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Re: My Setup Code is Only 6 Digits But it is Asking for 8 Digits

elroy1070 — Sun, 14 Dec 2025 22:42:18 GMT

I was having the same issue. Even after I contacted ADT. I was on the phone with them for an hour with no results. So I tried it myself.

Go to google home

Hit plus sign

search for device (holding phone near camera)

****When screen pops up and says "nest hub is found" click "set up a different device"

click camera

then nest cam outdoor indoor battery

Selct without QR code and you will be given the opportunity to enter the 6 character code on the back of the camers

***Be sure to factory reset the factor reset first on the camera. There is a small white button on the back that must be pushed by a pin or paperclip for about 10 seconds, the camera will make a chime when it is ready

Hope this helps, worked for me.