Ring gen 2 wil not connect, solid yellow light

CLS762 — Mon, 20 Oct 2025 21:39:36 GMT

I have a Gen 2 Ring doorbell with a solid yellow light. I've connected, disconnected, reset and factory reset the unit. Bought it new but gave up after spending WAY to much time working with it. I'm now reopening this wound and need help? Please advise.

Re: Ring gen 2 wil not connect, solid yellow light

MplsCustomer — Tue, 21 Oct 2025 01:45:34 GMT

@CLS762

That's strange, since a solid yellow status light is supposed to mean a factory reset has begun:

https://support.google.com/googlenest/answer/9268073

Perhaps you should contact Support.

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

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Ring gen 2 wil not connect, solid yellow light

Re: Ring gen 2 wil not connect, solid yellow light