topic Re: PowerView Hunter Douglas in Home Automation

PowerView Hunter Douglas

Moxie — Tue, 23 Nov 2021 17:41:45 GMT

you guys keep closing this thread - but haven’t solved the issues!!

still having problems with google not recognizing PowerView!!!

also, seems like I cannot delete scenes that were added!!

The google Home/assistant to run the automation is not working b/c it says it is not connected.

impossible b/c I just set it up and linked it. Why does google Home/assistant not recognize PowerView?

yes I see the scenes and have created routines to run the automation, but when I try to use voice or tap the “routine” button I get the error “it looks like PowerView scenes are unavailable right now.”

Re: PowerView Hunter Douglas

GarrettDS — Mon, 29 Nov 2021 17:45:12 GMT

Hi there,

Sorry to hear that this issue is still occurring, we closed the last thread as there was no activity on it and had not heard from you.

As stated before, our engineering team is asking that you send feedback to them via the Home app through this link and please include any logs or screenshots as possible.

Once that happens, they will be able to investigate this further but we won't have an ETA on when this may get a fix.

Please let me know if you have any other questions.

Best regards,

Garrett DS

Re: PowerView Hunter Douglas

GarrettDS — Fri, 03 Dec 2021 18:18:01 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: PowerView Hunter Douglas

GarrettDS — Mon, 06 Dec 2021 18:26:07 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS