topic Re: cameras offline in Home Automation

cameras offline

mtoddbarnes — Wed, 29 Oct 2025 01:46:59 GMT

How do I get my cameras back online? Other devices are working fine.

Re: cameras offline

Aridroid13 — Fri, 31 Oct 2025 06:14:40 GMT

no están brindando soporte tengo la misma situación

Re: cameras offline

DeboraJ — Sat, 01 Nov 2025 05:39:48 GMT

Hi folks,

Thanks for reaching out to the community! I understand that you have been experiencing some issues regarding that your cameras are offline on your app, let me help you with this!

Before we move forward, I need some information to provide you with the most accurate steps:

What is the make and model of your cameras?
When did the issue start?
Can you see any LED light on your cameras? If so, what is the color of it?
Did you do any changes on your environment, like change the wifi name or password
Are you getting any error messages?
How many cameras do you have?
What is the app that you are using?

Once you fill out this information, I will be more than happy to assist you!

Best regards,

Debora

Re: cameras offline

Aridroid13 — Sat, 01 Nov 2025 05:52:23 GMT

1.- Google nest cam outdoor (2) , Google nest cam indoor.

2.- Hace unos 12 días.

3.- Veo luz Led de color Verde que se apaga suavemente hasta volver a encender.

4.- Realize la migración Solicitada de la app Google Nest a la app Google Home.

5.- No aparece ningún mensaje de error.

6.- 3 Cámaras en total.

7.- Google nest Detecta las cámaras , pero llega un momento en que dice que continúe la configuración en Google Home y ya no permite seguir adelante.

Google Home definitivamente NO detecta las camaras.

Re: cameras offline

DeboraJ — Sat, 08 Nov 2025 05:56:30 GMT

Hi folks,

Thanks for the information provided! I appreciate it. In this case, let’s try the next steps. First, let’s check if we can reconnect your cameras manually to your Wi-Fi network. To do that, please follow these steps:

On the Nest app home screen, tap Settings (gear icon).
Select Home info, then Home Wi-Fi help.
Select the camera you want to update.
Tap Start and then Update settings.

Please try this and let me know how it goes!

Best,

Debora